CampmanReviews of campman.com

Response from CampmanMar 20, 2017

We're sorry for your experience. Our inventory was delayed in shipping due to moving between warehouses. We did our best to get another pair to ship sooner. However it was the end of the season and we weren't able to speed up the process. We understand your opinion of our service. We failed this time in providing our normal level of service. We hoped the 25% discount on the product would have made up for it a little. Thank you for your feedback.

Response from CampmanFeb 13, 2017

We're sorry the first package was lost by the carrier. We sent tracking information to the email provided on the order. Once we found the package was lost, we dispatched another package the same day via 2 day shipping that was delivered. The tracking information was once again sent to your email indicated on the order. We do our best to quickly fulfill orders. Unfortunately some are lost en route. This happened to be the case but we did send another package that was delivered a couple of days later.

Response from CampmanFeb 13, 2017

This order was a fraudulent order and was canceled. This customer stole a credit card and tried to order some over $1000 worth of gear. We canceled the order and tracked down the credit card owner to let them know that their credit card was stolen. Unfortunately for us Trustpilot won't remove feedback for fraudulent orders.

Response from CampmanMay 18, 2016

We're sorry the package got lost in the mail. We shipped the same day you ordered and unfortunately the post office lost the package. We never received an email regarding the problem or we would have fixed it immediately. We will dispatch another pack to fix the problem.

Response from CampmanMay 18, 2016

We apologize for you getting the feedback request prior to receiving the order. On the product page on our website, this product was indicated it would take 3 weeks to deliver as it was on backorder. Normally we deliver orders within 2-5 days. However since we knew this product would take 3 weeks to deliver, we indicated on our website that this would be the case. It must not have been prominent enough to notice and we'll try and fix that so others don't have the same issue.