Camp Bow WowReviews of campbowwow.com

When I picked up my dogs recently one was coughing and our other dog had black bowel movements. The following day we took our two dogs to the vet and they said one dog had kennel cough and a skin rash from where they were boarded. The second dog the vet felt he must of gotten into something at Camp Bow Wow. I tried to email and text them and asked in a email who is the manager so I may call them. The other dogs are now open to kennel cough and the skin irriation being it can transfer to other dogs.

If I could give it ZERO stars I would. I had 2 previous dogs go there years ago and they mistreated one of them. I had video of it, they apologized and said to give them a second chance and if it didn't work out, we would agree it wasn't the right fit. They went back in for day care and my one dog (the one they mistreated) was on time out every time I checked the camaras. My other one was always out playing. I must say that Ritter can be a handful, esp since he was only a few years old and he's a boxer. WE agreed we wouldn't have him go there but that my other dog was allowed. Recently, I signed up my new puppy, he was 9 months old at the time. They emailed me and this is the response I got.. "We appreciate your interest in Camp Bow Wow Elk Grove. Unfortunately, we are unable to accommodate your request. I have read notes on your account from your past visits with a previous dog and unfortunately at this time we think it would be best that you seek services elsewhere." Now, I had went in personally and talked to them prior to my reactivating my acct and was told that Ritter could not attend but Whiskey was still welcomed, Whiskey has since passed, and it was my NEW puppy that we were interested in having attend. That was the response I got! This is a place that says they understand and are trained in Dog behaviors, yet they were not willing to even evaluate a 9-month-old puppy!! Their loss because he is going elsewhere as well as Ritter (my so-called BAD dog) and they LOVE him! Just beware that if you call them out on their BAD behavior your dog and any future dogs will be banned. I Will say we travel across the states, and we never had any problems with other Camp Bow Wows.

First, my dog frequents K-9 Resorts and has never encountered an issue. I choose this Bow Wow location-Lawrence, NJ, simply because of its closer proximity to my home. I took my dog today for what was supposed to be a three-hour interview. After the front staff disagreed about who would conduct the interview, a young woman explained that I could observe the process on the screen in the lobby which showed four different dog areas. She said my dog would stay in the empty area for a little while to get used to the sounds and smells. After that, she said she would bring in a dog of similar size to interact with my dog. My dog was in the empty area for approximately one minute and the woman brought in a new dog and then another dog immediately. Our interview in its entirety from start to finish, took 3 minutes and 30 seconds and the woman returned with my dog and said they couldn’t accept her. Let me state that I have a Veterinary Nursing degree and have held a CVT license for years. You could say that I know small animals pretty well. In what universe is this an acceptable interview process? If you’ve never been there, you should be aware that this facility has at least two inept and unprofessional employees. I’m actually glad that my dog wasn’t accepted at this kennel. Take it from a licensed professional, I will gladly drive a few extra minutes and have piece of mind knowing that my dog is being cared for by the wonderful professionals at K-9 Resorts.

DO NOT USE CAMP BOW WOW FOR ANYTHING! I had to spend most of Christmas day at the hospital with my dog Mia. Found out she has Vestibular disease due to old age. (basically vertigo) She could not keep her balance and fell down a lot. I was told to keep her safe. We had a reservation for the 27 - 29 for boarding. I had to cancel (12/26 @ 8:50 am) because I did not want anything to happen to her. I was told when I canceled that I would get credit but not sure of refund. NOW I GET NOTHING!. Have some compassion. My dog could not physically handle the stay, I sure did not want to get out of it.

On November 22nd-November 30th I entrusted the Camp Bow Wow Airport location with the care of my dog during a recent trip, but I was heartbroken by the outcome. Upon pickup, my dog had visible bites makes from other dogs, was emotionally shaken and underweight. When I emailed the manager of this establishment, I received no email or phone call after spending over $700 for a luxury suite and other services. I expected professionalism and compassion, but this facility failed to meet basic standards of care. I strongly urge pet owners to look elsewhere for reliable and humane care. Your dog will be left alone in a building with no person on the premises for over 12 hours at night. On more than a few occasions it took the staff over two hours once they arrived in the morning to let my dog out in the yard. If you want one on one care for your dog you will have to pay for it. The staff has too many dogs per person to provide for proper supervision of your dog. If you care about the well being of your beloved dog I would seriously choose somewhere else to board them.

My parents put their 2 dogs in camp now wow for a week while they were out of the country and it was a TERRIBLE experience!!! Both dogs got VERY sick and the camp did not contact the emergency contact (me) on file. Instead they tried to contact my parents who could not be reached because they were out of the country. What is the purpose of having an emergency contact if they don’t contact you in an emergency!!?? The camp did not have a veterinarian on site, nor did they bother to contact one for a consultation. They simply let the dogs get sicker AB’s sicker. When my parents got back, they took their dogs to the vet and spent thousands of dollars to have them treated. I would STAY AWAY!!!!!!!

I was so disappointed by the one in Cary NC that I had them pull my dog from the “interview” today. I’ll never go back. They had a screen with the cameras for me to watch but I asked where my dog would be staying and was told that it couldn’t be seen but it was a 4’x4’ from 7pm-7am. When I questioned the small space for long periods of time, she told me that they provide a water bowl but also clean up if they spoil their 4’x4’ area. Well… I would hope so! I was also told that there are 7 employees behind the scenes that can’t be seen. Also a red flag. The camera in the lobby showed 12 cameras on a split screen- all screens were empty until I showed up. Then, they magically let dogs out to play. I won’t be leaving my dog here as long as I’m sucking air- Based on what I saw, this place isn’t okay.

Mount Juliet, TN - Camp Bow Wow. THE OWNER TYLER and HIS MANAGER COURTNEY do not CARE about your dog!!!!!! This FRANCHISE is just as bad as all the others ACROSS THE NATION. My failure was when I did not look at their national reviews. Their business model is to hire inexperienced kids for super cheap. The turnover is outrageous. The employees are untrained and there are way too many dogs assigned to a thread-bare number of humans that are required to supervise. My dog, Missy is an amazing, very sweet Giant Schnauzer. I left her in the Mount Juliet, TN location due to a family emergency that required me to fly to CA. I should have been suspicious when I visited the location and observed stressed out employees openly complaining about being short-staffed that morning... Here is what happened; * I never saw my Missy on camera until 10:00 or 11:00 am. Every day. She was kept in her Kennel way too long. * I had my friends looking for her too (on their stupid APP.) They said the same thing! Could not find her in the huge crowd of dogs. * I was told that the camera's don't reach into the corners of the rooms!!? * I paid for her to have a $30.00 bath prior to pickup. When I picked her up, she smelled like a garbage dump! * I was told that I should have called first before coming to get her? * Her bedding was given back to me without being washed. * She had a pronounced limp. Her right front leg. And she was coughing. * When I reported these issues to the front desk staff, they told me they had not observed this. HER LIMP WAS SERIOUSLY PRONOUNCED. She could not even get into my car without assistance. The cough was serious. * I took her to my VET the next morning. She had a Kennel Cough infection, an injured right leg, an ear infection and had lost 5 pounds!!! **** I requested reimbursement for my Vet bill of $287.00 for her leg injury due to neglect, no bath, no washing of her beds, not feeding her properly... **** Courtney, the Manager told me she would investigate my complaints and never called me back. **** When I finally contacted her for an explanation of the lack of care for my Missy, she gave me lame excuses, she was absolutely rude and dismissive. I have been reading the complaints online about this terrible Franchise, their business model involves taking ZERO responsibility for anything that happens to your pet while under their care. DO NOT USE CAMP BOW WOW MT JULIET FOR YOUR DOGS NEEDS. ESPECIALLY IF THEY NEED TO STAY OVERNIGHT!!!!! I am taking action in Small Claims Court.