customer
Great customer service
I was a bit disappointed with an order (DNC Parka) since it was missing a tag on the back despite the good condition it was advertised in. I made a request for an exchange, explaining my situation. I eventually decided against it with assurance from the CS rep Betsy that it was real regardless of the tag, as well as realizing it'll be a hassle on both sides if I pursue it. Betsy gave me a 10% discount (refund) on the item thereafter which was an unexpected but very kind gesture. Seems like some genuine people do run this site, so I have some good faith coming back and looking at their wares again.


