CALPAKReviews of calpaktravel.com

They only post reviews on their website that favors them. I tried posting my review twice. Still haven’t seen it on the website. They also don’t respond very quickly to emails and some items don’t have warranty, EVEN if they are defective, they won’t at least exchange or replace it. Not worth it.

I am disappointed with my suitcase I purchased from Dillards recently , it fell apart on its first trip. I was directed to contact your customer service department for a replacement, but I was informed that I need the original itemized receipt, which I no longer have. I didn’t plan on returning it so I did not think to keep my receipt. I understand the policies in place, but I am now without a functioning luggage and out of $300.

First ripped, then second ripped. Ordered August 2023. Use it once a week. By November, one of the straps had almost completely ripped off. They sent a replacement. Since then, I’ve continued to use it once a week. By June 2024, another strap has started to rip. I haven’t stored these hanging, overstuffed, or used it to lug anything but a laptop and maybe a novel. Because I initially chose the replacement option that didn’t require me to send the backpack back (I would have had to do it at my own expense - ridiculous when the bag is defective) I don’t have any recourse on this damaged bag (confirmed after leaving this review — Calpak reached out and said I was SOL). It feels pretty crappy & punitive toward customers when it’s their product that’s the problem. I hate to be a curmudgeon, but I can’t buy from Calpak again if they're going to balance their crappy quality on their customers & not themselves. If you're on a budget & expect your investment in quality to pay off, DO NOT SHOP HERE>

Simple refund request. Website response says I will/should have received e-mail with return info. No such e-mail - not in Spam, just not there. This is hardly the "above and beyond" claim that CalPak makes for customer service. Just the opposite.

Bought a suitcase and it did not last for a year started breaking

Updated 5/13 - I went back to the compnay and asked them if i could order a more expensive item (and still pay the additional charge for that item). WHY would anyone want to order the same item or of lesser value (when the item is clearly defective and poor quality). And when responded back to they said that "they are unable to receive payments outside the order including paying for the difference of your replacement order/s". This company knows zero about customer service and satisfaction. I will never purchase from this company and i will continue to encourage others to not purchase form them either! DON'T PURCHASE FROM THIS COMPANY. Terrible quality and even more terrible customer service. I bought my mom a backpack for christmas 2023. She uses from this bag from home to work and back using only a laptop and cords. She doesn't even travel with it or take it anywhere. After a few months, the bag strap torn in March. I reached out and they offered to send me a new one because I was still under warranty. We did the swap and a month later it broke again in the same spot. I emailed them again and asked for my money back that I didn't want to keep going back and forth with them given the poor quality of the bag. They told me there was nothing they could do besides send me something for equal or lesser value as I was past the 30 day return window from purchase. I tried to dispute with my credit card, but was also past that timeframe. Don't waste your money!

I bought the Luka Duffel in February and while it is very nice looking the quality DOES NOT match the price. After 2 flights and putting the bag under the airplane seat it shows wear on the bottom edges. I contacted Calpak and was told this is considered normal wear and tear and not covered under warranty. I have not even had the bag 2 months!!! DO NOT BUY FROM CALPAK! Spend your money elsewhere on a brand that backs their product!

SCAM ALERT!! I WOULD GIVE ZERO STARS IF I COULD! DON'T PURHASE ANYTHING FROM THIS COMPANY BECAUSE IF YOU HAVE ANY KIND OF ISSUES THEY MAKE IT VERY DIFFICULT FOR YOU TO GET A HOLD OF THEM. THERE SCAM RETURN POLICY IS ALSO A JOKE. THEY WILL CHARGE YOU SHIPPING FOR A RETURN AND GIVE YOU A STORE CREDIT INSTEAD OF A COMPLETE REFUND! THIS SO CALLED COMPANY NEEDS TO BE EXPOSED SO NOBODY ELSE FALLS VICTIM TO THERE SCAMS! QUALITY OF THERE PRODUCTS ARE GARBAGE!