CALPAKReviews of calpaktravel.com

Wish I even got what I ordered. I know this isn’t their fault, but my package was stolen hours after delivery. I contacted them and their customer service basically told me to go to hell. This was a Christmas present for my girlfriend that she will now not be receiving. Don’t expect help from customer service.

I have owned two different versions of the Kaya backpack, before purchasing my third in Gunmetal Black last year. I have always had great luck with these backpacks, but within a couple of months, the zippers on the one I purchased (both of the main zippers) broke. I reached out for support and was told I had two options, the second of which would void the warranty. However, if I chose that one, they would be able to ship a replacement right away, and I wouldn't have to pay any shipping costs (with the first option, you are forced to pay shipping and a processing fee). It felt too good to be true, but I have had great experiences with Calpak in the past, so I saw no reason to doubt their integrity. Just one month later, I have yet another backpack with a broken zipper. The same exact issue as before. I would assume this might just be an issue with the Gunmetal Black zipper, as my prior backpacks both had gold zippers. But now, after purchasing not only several backpacks but also an entire luggage set through them, I will never buy from Calpak again. A company should stand behind its products when they are defective. Further, to encourage customers to use this "too-good-to-be-true" warranty process feels manipulative. They say it's to make sure customers don't use the same item for multiple warranty claims... but if that's the case, then why can't I send my brand-new broken item back as proof? It's clear to me that by incentivizing customers to keep their broken items and void their warranties, they are expecting customers to have issues again and again. Reading some of the other reviews on here, it's clear this company is not backed by integrity. I posted this exact same review on Calpak's website, but I would assume it won't be posted based on what I'm seeing here.

Echo what another reviewer has said. I did not provide a 5 star review on an item and Calpak has not posted it on the site. I'm now questioning the legitimacy of their reviews if they filter them and will not post anything lower than a 4 star rating. Misleading potential customers on the quality of their products.

Beware! I left a one-star review on Calpaktravel.com and they were quick to offer a discount (same day) but not make public my review on their website (still waiting). I purchased the Kaya 15 inch Laptop Backpack and within a month the straps came undone. Used it for work and commuted by train in NYC. Beautiful and unreliable.

Do not buy after almost 8 months the strap ripped on onside. Do not have the original receipt but a copy on my credit card. Very evident in the photos it is their quality that is the issue. So sad loved this backpack look but will not buy again as they do not take care of the customer.

I purchased a luggage set for my daughter as a Christmas present. She then purchased a set for me as a gift. The first time I used it, the wheels cracked. After a few times of using, my daughters cracked (after mine). My daughter contacted Calpak to find out that they would do NOTHING for either of us! This is expensive luggage, and needless to say, I will never purchase from them again, nor will I recommend them to anyone. Their customer service is beyond poor in my opinion. DON’T BUY!!

Worst customer service, would not purchase from them again. My package was stolen from my gated apartment building’s mailroom. Calpak says there is nothing they can do since FedEx claims it was “delivered.” They refuse to file a claim with FedEx and instead advised me to call the police. It’s unacceptable for a large e-commerce brand to not be able to process package theft claims. It is a very common occurrence in big cities.

If I could give this company and product a negative number I would. The luggage is terrible quality and the wheels were broken with my first trip. Trying to get a replacement part was a painful process and then the parts they sent did not fit. Asked for a return label for the replacement parts and luggage, I was not asking for a refund on the luggage, and was told to throw it all away. Way to go CALPAK