CALPAKReviews of calpaktravel.com

I bought a laptop backpack and in less than 3 months the straps started tearing. I contacted their warranty and because they don’t have the bag in stock they won’t help me nor will they give me a refund. I’ve attempted to post a review on their site twice and they will not post it. Do not trust their site reviews.

I bought a Calpak medium size suitcase in October 2024. Used it only once and the zip pulled apart , exposing enclosed items. Was not even half full! Had to tape it up! Absolutely disgusted with salespersons abuse of me when I returned it to the shop. Not at all interested to look at it, let alone a refund, and I had the receipt. ABSOLUTE RUBBISH DON'T BUY ANYTHING FROM CALPAK!!!!!!

I bought two Calpak carry ons in spring of 2023. They are BOTH coming apart at the seams and cracking in multiple places to the point of being unable to travel with them! Customer service is worthless. My daughter bought a competitor carryon at the same time. A wheel wasn’t working properly. She sent a video to customer service and they sent her a new carry-on -no questions asked! We are very dissatisfied with Calpak and the quality of their product. The problems are so severe, we will be throwing them away! Usually I donate our luggage to charities that provide suitcases to homeless. Not this time! We paid way too much to be throwing them away after only two years of light use!

I bought this bag earlier last year in anticipation of our baby’s arrival - it’s looked so stylish and functional. I was so excited! Unfortunately, the quality does not match the price. The rubber pull on the zipper ripped off during our first outing - I hadn’t even taken the tags off. Sooo disappointing and won’t be buying again.

I own two different bags One small wheeled carry on with a zip in computer pocket in front. The retractable handle snapped out . Barely used this bag ! The second is a large checkin and the bbottom of the frame is coming apart The wheels look cheap and are a concern. Additionally , this bag was only used a handful of times as well. Terrible customer service. They are refusing to repair without receipts and are refusing to recommend a repair shop as well.I did not buy them at Calpak but off of another site. But they are Calpak THESE BAGS LOOK COOL BUT ARE ACTUALLY CHEAP SHIT. DO NOT BUY THEM

I purchased a Calpak carry-on suitcase, trusting it would at least last a year, but it completely failed me during a recent trip. The seam ripped open mid-trip, jeopardizing my belongings and causing significant inconvenience. I had to tape it together and pay for wrapping at the airport to get home. To make matters worse, Calpak refused to honor my warranty claim, citing the lack of a receipt. Who keeps a receipt for a suitcase? The customer service agent was very dismissive of my travel difficulties. I wouldn’t recommend Calpak if you’re looking for reliable luggage or good service.

Calpak customer service is too awful to ever buy from them. They do not answer emails. Buyer beware. I bought a computer tote and it is grossly inadequate for the needs of the person I bought it for, but they refuse to even answer my request for a return even though the website does not warn you about any policy that says no returns. What online company does not accept returns -- especially at holiday time when you buy to give as a gift.

There is no phone number to call their customer service. The online live agent chat is courteously scripted. The product I wished to purchase was 74.00 with their free shipping set at 75.00. Most likely intentional. At the end of their response, they stated "Please do let us know if you have any other questions". I asked another question, and it took over 8 minutes to respond. The loss of a sale over 1.00.