CALPAKReviews of calpaktravel.com

My girlfriend’s package was marked as delivered, but when we checked it was missing / stolen. We reached out to CALPAK and their response is complete nonsense. They sent her a message saying they won’t provide a refund or replacement because the delivery company provided proof of delivery. They pretty much told her to take a hike nicely. Absolute bull crap! This is how you handle customer service? Prioritizing yourself over the customer, no matter the situation, is unacceptable. You should always make the customer feel happy. Horrible company, and I will not recommend them to anyone. Stick with Beis or Monos, they actually care about their customers.

Do not buy this bag if you need it to fit over the handle of your carry on suite case. The space is too narrow.

I had problems with my calpak stitching a few months after I got. They sent a replacement but then I had the same issues with the stitching coming apart. In addition, now my straps are tearing away from the pack. I don’t overpack the bag. I carry just my standard laptop and charger. For the price of these bags they do not last.

I have two bags. The second bag which is a backpack. The strap is coming out from the seem. Yes defective. I got as a gift. I do not have a receipt. Calpak and I have been going back and forth with about 25 emails. They are not willing for me to ship back defective one so they can see it. It is less than a year old. ALL they care about is getting the receipt. What a joke this company is. I would NEVER order from this horrible company again and cheaply made products. Do the right thing was all I was asking. What a joke.

Their customer service is absolute trash. Along with their return policy. First time purchasing and I'm an avid traveler. I will not be shopping or recommending due to the service.

I recently purchased the Hue luggage, excited for my first trip with it, and I have to say, I’m incredibly disappointed. After a 4-hour flight, on the first use, the luggage arrived with noticeable scratches and damage all over. It looked like it had gone through much more wear and tear than any bag should experience after a short flight. The exterior was scuffed, and there were dents in the corners. For the price they charge, this was a major letdown. I expected much more. Would I recommend this luggage? Absolutely not. Save your money and look elsewhere.

Company does not back up the quality of their products. Multiple items purchased. A few of them with defective zippers with only minimal-moderate usage.

I bought my 1st calpak suitcase 3 years ago, after my first use and due to needing the suitcase to be checked in it got a crack. Calpak was amazing at responding to me and offered a refund or replacement. Thinking that I just got a bad one, I opted for a replacement. After several uses with the replacement and less than a year old, it cracked again. Had I known that their suitcases are nothing but “aesthetic” and garbage quality I would have opted for a refund. Unfortunately, I don’t have any warranty anymore and I waisted my money on an expensive bag that will probably not last another trip! Also, do not trust Calpak reviews, as they only post 5 star ones and are not transparent if you have a bad experience with them. Do your research as I have not done that and fully trusted the website’s deceiving 5 stars!