CALPAKReviews of calpaktravel.com

BEWARE: Terrible customer service! I received an email offer from CALPAK with a promotion to place an order and receive a free gift. The terms of the email said the promotion was good until Sept 2nd. The company would not honor their promotion even though it was within the time frame (even 6 days before the promo ended). They fought me and refused to honor saying it had ended even though the terms of the offer stated 6 days remaining. Worst company. Do not do business with them they are not a company of integrity. Update: Their response below is a lie. I have a screenshot that this was an official CALPAK email that was sent to me from their email address showing the promotion and dates which had not passed. Even more proof of dishonesty with this company! Avoid!

Was in love with my new backpack (gift from BF- now my ex) but one of the main zippers broke almost immediately, making the pack un-usable. Wrote Calpak directly and they wouldn't fix it because I didn't have the receipt- but it is clearly a calpak and is clearly brand new

DON'T BUY ANYTHING FROM THIS COMPANY. I bought a carry on bag in JUNE, used it ONE TIME, and on the trip back the handle extension stopped working in the lower position and wouldn't lock in. I asked to return it and they won't stand by their product. I'm going to send it back, at my own expense, just to get rid of it.It's pathetic. And their customer service is NON EXISTENT.

I was so excited to use my new calpak suitcase (pink). I had purchased it from Nordstrom off rack. First time used on trip to Paris. Came off the baggage with a broken handle on the trolley. Now I know airlines are rough, however, the handle is lightweight plastic that was connected to a thin rod in the trolley handle. Easy snap. Broken. Was moving through Paris and Brugge. Had to combine luggage with my travel companion and leave suitcase at hotel. Not a good look for calpak.

I purchased 2 laptop bags from their website after searching online and hearing about their great quality - my intention was to see which I preferred IRL and return the other one. When I contacted customer services I was shocked to learn they don't accept returns from International orders. This seemed crazy to me given the international world we live in and is also against UK law and the consumer rights act. Only when I raised this point did they advise they would accept my return, but apparently I need to pay for the shipping. I will be contacting consumer rights to further understand my position.

Misleading description of the item- the company refused not even refund but exchange. Will never buy there again.

I would never purchase from Calpak again especially as a Canadian customer. There are no physical stores so your first purchase is on blind trust with a non returnable final sale for Canadian orders. It was my first time ordering from them. The mini diaper bag is much too small for practical use at a price tag of $270. It now cannot be refunded even to purchase a larger size. Additionally they have no in person customer service and is email only. This is a regrettable first purchase and never will I purchase from this company again.

I was so excited to receive my CALPAK cosmetic case, however I realised it was much bigger than anticipated, and so I asked to return it for a smaller one. However they do not accept international returns from the UK even though I would be covering the cost. I was not made aware of this before purchasing. Appalling customer service. I emailed them and received two replies informing me that it is written in the returns policy section of their website. Who actually reads this before needing to return something?! I have never before encountered a company that has this policy. I feel as if they are happy to take my money and could not care less that I am extremely unhappy.