CALPAKReviews of calpaktravel.com

The luggage is smaller than expected and the quality is below average. I have personally purchased better quality, more sturdy luggage from a major big-box retailer under the store's generic brand name. Their carry-on bag resembles something closer to a diaper bag. The main reason for my poor rating is due to my experience post purchase and Calpak's general business practices. I purchased the bag on sale as a gift and when it didn't meet my (or the recipients) satisfaction I was told it could not be returned because it was purchased on sale. Upon review, I can confirm that the receipt did specify "final sale" however this was not clear when I made the purchase. Additionally, the item I purchased was not a "limited" version nor was it discontinued and there wasn't anything special about the sale that would make it "final." It was a typical 20% off sale - not a steep discount (>30%) I would expect to see with a "final sale." The bag is still offered by Calpak and can be purchased with the exact same specifications NOT as a "final sale." When I inquired with customer support, I received an instant AI generated response which I personally find insulting. When I escalated the inquiry, I got another response two days later essentially repeating the AI response. Buyer beware: Calpak's definition of a "sale" is their way of making the consumer waive their rights to any return policy in exchange for a slight discount. Personally, I'd rather pay more and retain my right to return the item if it doesn't meet my satisfaction. Had I checked the reviews, I would have seen other people have had similar complaints. Unfortunately, Calpak does not allow you to sort reviews by ratings - a functionality that is customary on every other retail site and what I can only assume is another deliberate attempt to deceive the consumer.

I purchased an insulated lunch bag from this company as I had loved the one I bought from them 4 years ago. When I opened the bag, I was shocked at how flimsy it seemed. I decided to let it sit out to see if it retained more of a structure sans shipping bag. At first glance it seemed fine, but comparing it directly to my older model, it was so obvious the quality was poor. Very flimsy, poor stitching, frayed ends, and even the handles were uneven. When I attempted to return it, I was told the item was final sale. I pushed back and then they only offered me a gift card and also informed me I'd have to have a shipping fee deducted from the gift card. As another user said, "This left me with no real resolution, since I no longer trust the quality of their products and have no desire to use store credit." Also, other users have mentioned their customer service is nothing more than AI bots. I do not recommend this company and warn anyone considering purchasing from Calpak.

The diaper bag we had ordered was damaged upon arrival and the customer service is extremely poor. They are automated AI replies which state the same thing over and over again. I would give customer service a zero out of five. Absolutely terrible.

I bought 2 pieces of luggage, very expensive but it advertised "warranty" and looked very strong.Hard shell. For the $$ first trip on airplane it was scratched down through the paint, rubs everywhere. Called and there is no warranty for flight mishandling. I bought it to last. My samsonite soft side at least is cleanable and cheaper better value going on 6 years old. Save your money.

I ordered a bag for a special birthday and paid for a kids patch. It took about a month to get the bag (not worth the money) and there was no patch. Their customer service is horrible and you can’t talk to a real person. They clearly don’t read emails because they keep responding with the same garbage about returning it, which I can’t do because there’s no time to get a replacement. I simply want to be refunded for the $25 patch but they are unresponsive. Let this be a warning…they can’t get the order right and can’t correct their mistakes. Run from this company!

I purchased both a carry on and a checked-size bag from the Calpak Hue series and within 6 months, the rubber zipper cover on both bags began cracking and falling off. By the 18 month mark, we had to use duct tape to cover the zipper ends so the contents of the suitcase was not exposed. This is a really poor design. My emailed complaint to their customer service was answered by an AI bot who told me if I used their (useless) warranty, there would be both service and return shipping fees! We will be purchasing new suitcases that are NOT Calpak.

I purchased luggage from this company and was immediately disappointed when it arrived. While the product looked fine at first glance, the quality felt extremely poor and not suitable for actual travel — especially considering the high price point. When I attempted to return it, I was told the item was final sale and that the only option available was store credit. Despite explaining my concerns and even offering to accept a partial refund, the company refused to issue anything other than a gift card. This left me with no real resolution, since I no longer trust the quality of their products and have no desire to use store credit. Unfortunately, my experience shows that their “final sale” policy leaves customers stuck with products they’re unhappy with. I cannot recommend this company and would caution others to carefully consider before purchasing.

My daughter received an expensive Calpak lunch bag for her birthday. She used it maybe 10 times before it got a hole. I emailed the company — had to go through AI hoops and send photos multiple times and then was told there’s no warranty but I could have a 10% promo on my next purchase. Ridiculous. Very disappointed and will not recommend.