CALPAKReviews of calpaktravel.com

Response from CALPAKSep 3, 2026

We're sorry the wheel gave out at such an inconvenient moment, especially with a trip already underway. We understand the frustration of a bag you've relied on for years suddenly becoming unusable. Glad to say this has now been resolved. Our team was able to track down the replacement wheel and get it shipped out to you. We hope it gets your suitcase rolling again soon. We appreciate you sticking with us through this, and we hear you on the replacement parts availability. Thank you for giving us the chance to make it right.

Response from CALPAKSep 3, 2026

We're sorry to hear the Luka is peeling this early on, especially with such light use and no airline handling. That's a frustrating thing to see on a bag this new. We did look closely at this claim. Peeling like this is something we take seriously, but our team determined it wasn't caused by a manufacturing defect, which is what our warranty covers, so we weren't able to approve a replacement this time. We appreciate you taking the time to share this, it genuinely helps us keep an eye on quality across our materials.

Response from CALPAKSep 3, 2026

Thank you for sharing this, and we're sorry to hear the straps on your Kaya backpack are giving out after such light use, especially on a bag you've loved and gotten so many compliments on. That's exactly the kind of durability concern we want to know about. We did previously reach out for a few more details so we could look into this further, but we haven't heard back yet. We understand landing just past the one-year warranty window is frustrating, especially on a piece at this price point, and we hear that feedback. Whenever you're ready, feel free to reply with your order information and we'll be happy to take another look. We really appreciate you taking the time to share your experience with us.

Response from CALPAKSep 3, 2026

Thank you for sharing this, and we're sorry to hear about the cracking and wheel issue on your carry-on, especially with it happening mid-trip. That's not the experience we want any CALPAK customer to have. We did previously reach out for a few more details so we could look into this further, but we haven't heard back yet. We understand this piece was just past our two-year warranty window, and we know that's a frustrating place to land after getting good use out of it. Whenever you're ready, feel free to reply with your order information and we'll be happy to take another look. We really appreciate you sharing your experience, and we're glad United was able to help you out in the moment.

Response from CALPAKSep 3, 2026

Hi Alli, We're so sorry for the experience you had with this shipment. Overnight delivery taking a full week is not the standard we hold ourselves to, and we completely understand the frustration, especially with a trip already planned around that delivery date. We did follow up with you directly and found the delay was due to a FedEx service error on their end. We've since refunded the cost of the expedited shipping, and we're happy this has now been resolved. We hope you're loving the bag you found at The Container Store, and we appreciate you giving us the chance to make this right. Thank you for your patience.

Response from CALPAKSep 3, 2026

We previously reached out for additional details to continue assisting with your request, but haven't received a response. We apologize for the inconvenience this has caused, and welcome you to reply with your information at any time so we can pick this back up.

Response from CALPAKMar 5, 2026

Hi there! We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. While many of our products are covered under our warranty program, not all items include warranty coverage. Warranty eligibility and coverage details are listed on each product page so customers can review them prior to purchase. Our records show the item was purchased more than two months ago and does not include warranty coverage; however, our team will still follow up with you shortly to review your case. Thank you again for bringing this to our attention. – CALPAK Customer Experience Team

Response from CALPAKJan 6, 2026

Hi J, We’re truly sorry for the frustration caused by the delay in your delivery. We know how much you were looking forward to receiving your order. After reviewing your order, we can confirm it shipped within our standard 1–3 business day processing timeframe, though delivery dates may shift once the package is in transit with FedEx. We completely understand how disappointing this can be and sincerely apologize for the inconvenience.