CALPAKReviews of calpaktravel.com

I can’t believe I didn’t read the reviews ahead of time. I purchased a suitcase and 6 days later got an email for early access to up to 45% off and sure enough the suitcase was $50 less. I had not used the suitcase yet. Like others said no phone number to call, only email. So o asked for a price adjustment so I dont have to send back to return for $25 And all they did was say no price adjustments past 5 days and sent me a link for their policy. They apparently don’t want loyal customers, I was ready to purchase more Now I will send my friends to the many other suitcase companies out there. They seem to forget they are in a pure commodity business with several competitors. Treating customers right is not their top priority.

I purchase items online all the time and this company has horrible customer service. Only half of my order arrived and I’ve contacted the company twice (which can only be done by email. No customer service number) to understand when the remainder of the order will arrive or to get a refund and have not heard back. I’m giving it a few more hours before I go ahead and stop payment with the credit card company. Overall I cannot place orders with a company that can’t have better customer service because it’s too much of a hassle to have to follow up so many times and contact the card company to file a dispute. While their product sounds like a high end product, the service is very poor for the caliber of the product.

Horrible customer service as in none Just don’t buy it.

I purchased a Kaya backpack from them. I have owned this backpack for less than 3 months- I have taken it on 2 business trips, both less than 3 days in length. The straps are tearing already. I could not run the risk of this breaking altogether while on a trip and potentially causing damage to my laptop, so I had to purchase a different product elsewhere. I reached out to customer service, certain that they would make amends and allow me to return the item (given that it's clearly a subpar product), and was informed that they will not allow a return, but will only allow me to send it back to them at my own expense and they can repair it, or they will send a one time replacement. Regardless of my appeals, they would not budge. Don't waste your money, and don't give them your business. Their products are cheap, and their customer service is terrible.

DO NOT PURCHASE FROM THIS COMPANY! Customer service is the worst. No phone number to contact them. You have to wait several days to receive any assistance. I was told my $500+ order was delivered and nothing!!! I didn’t receive my order and Calpak claims they can’t do anything about it. It’s beyond frustrating to have to wait to hear from the company itself and for them not to even attempt to help. Worst experience with a company ever!

Buyer beware brand new can’t use expensive garage computer backpack

I wish I had read these reviews before buying. I purchased a 3 piece luggage set and the first time I used the medium sized luggage I watched it come off the luggage belt onto the carousel and the entire corner smash in. I have flown hundreds of times with numerous other brands of luggage and have never had a bag be damaged from ROUTINE airline travel. Calpak then DELETED MY REVIEW to fluff their website and make their items seem better rated. They emailed me to tell me their warranty doesn’t cover airline damage, however this was just routine use- not anything the airline did specifically. Absolute trash luggage and I will never purchase luggage from them again or recommend them. Their customer service was rude, unhelpful and I don’t trust them as a company after knowing they delete product reviews.

I purchased the linen colored carry-on for my daughter for Christmas and was put on a pre-order list to arrive in mid-January, which was fine because she really wanted that color. It showed up a few weeks early before Christmas. When my daughter opened it, it had black scuff marks all over the luggage, which indicated that it was most likely previously used and returned and then sold as new. I tried to contact customer service, only to find that they do not have a phone number, only a general customer service email. They do not respond timely, usually a week or more between correspondences. I sent them pictures of the damaged luggage and I have yet to hear back from them. With the prices this company charges for luggage, there is no excuse to not have a Customer Service phone contact. I would highly recommend looking somewhere else for your luggage.