CALPAKReviews of calpaktravel.com

I was supposed to receive a replacement/start the process to receive one over 2 weeks ago. Communication is horrible. I bought from here thinking they care about the customer, they do not. I was told that my replacement would ship out yesterday, it did not. I messaged them again and they are unresponsive. The most frustrating experience I have EVER had with any item, in my life. By the way I’m needing a replacement because the front pocket popped out of its socket after the first use. Plenty of room was left in the front pocket so it’s clearly made poorly. I am SO upset at the lack of communication and respect. I “treated” myself to this luggage and it’s been the biggest headache. I’m so sorry for anyone else who has had a similar experience, I feel your pain. They are clearly deleting poor reviews from their website. Otherwise, I would have never ordered. I wrote one and it’s not even on the site.

Ive had 2 calpak pieces 1st was a backpak the zipper broke right at 8 months... No good now... 2 wallet competly disingerated itvwas crazy it just started to fall it tried to show picture and couldnt on this website... MADE CHEEP... NO LEATHER..ITS CHEEP PLEATHER!!!

I wish I can even give a review on the lunch bag and duffel bag that I purchased, but I never received it. FedEx stated that it was delivered, but is no where to be found. I reached out to customer service. While she was kind, the information I received was not helpful at all. They cannot file a claim for stolen goods with Fedex and unwilling to do anything else to help me other than to tell me to contact the police which I I already know won’t do me any good. It’s like saying “you’re on your own.” Basically I just lost my money and the company won’t do anything to help me. It is very unfortunate as I was really looking forward to my purchase.

Calpak DOES NOT respond to when you complete and submit a request via their website. They have no phone number on their site. I requested to purchase wheels for luggage I brought, which the airlines broke. Doesn't matter how the luggage was broken, I just need replacement wheels. Next time I will purchase luggage from a company with a better customer service response. Also, they discontinue their luggage extremely fast.

Don’t waste your money. Horrible luggage. Cost too much for the quality and durability of “high end” brand. So upset

What everyone says. Backpack strap is ripping off after less than 6 months. Customer service is a complete joke. DO NOT BUY. After 5 days of the inquiry, The customer service team demands a proof of purchase. I bought it from their website and provided an email address. They should have this information and when i gave them a screenshot of an email confirming a purchase it took another 5 days to respond to say that i have to send it back and pay shipping so they can fix it???? What am i supposed to use in the meantime? A good company with good customer service would send me a replacement based on the photos i sent.... so i have something to use. Stand behind your product. I spent about $100 for a backpack that didn't hold up for 6 months.

DO NOT PURCHASE FROM THIS COMPANY. CUSTOMER SERVICE WILL NOT RESPOND. I received a damaged suitcase. There is no phone number to call, so I emailed photos on 5/31. On 6/5, customer service replied and offered me 3 options, one of which was to return the item with a prepaid label provided by them. I replied right away confirming that I'd like to return the item for a full refund. I've followed up 5 times, and I still haven't received the label (today is 6/14).

Terrible, terrible customer service!!! They didn’t send one large luggage in my order and has been very painful to get a response from them. No direct phone to call. Emails they reply 2-3 days with questions and when you give them all pictures, packing slips etc then they don’t answer. After 2 weeks I am still on the fight in the middle of my holiday trip 😡 and without my purchased item.