Calming Co.Reviews of calmingco.com

Response from Calming Co.Oct 12, 2026

Hi Grace, thank you for taking the time to share this, and I'm sorry 2.0 didn't give you the experience you were used to. You're right that we should have done a better job letting customers know about the change. We rebuilt the formula from scratch, and every ingredient is listed on the packaging and our website, so you always know exactly what you're drinking. I've reached out to you directly and we're sending some of the original 1.0 formula your way on us. Thank you for giving us the chance to make it right. Adam Davies, Founder

Response from Calming Co.Sep 3, 2026

Thank you for being a loyal Ü Relax customer and for supporting us over the past eight months. We’re genuinely glad the original formula worked so well for you, and we’re sorry Ü Relax 2.0 hasn’t been the right fit. Ü Relax 2.0 is a completely reformulated product. We removed kava and rebuilt the formula around Dual-Action Cortisol Support, with clinically studied ingredients, full ingredient transparency, improved taste for most customers, and a lower cost per serving. While many customers prefer the new formula and its more balanced everyday calming experience, we completely understand that some customers preferred the distinct experience of the original Ü Relax. You’re fully covered by our 90-day money-back guarantee, so please reach out to [email protected] and we’ll be happy to arrange a full refund. We also still have a limited supply of the original Ü Relax formula available for a short time. If you’d like to purchase more of the version you loved, mention that when you email us and our team will be happy to help while supplies last. We truly appreciate your support and hope we can find an option that works better for you.

Response from Calming Co.Aug 5, 2026

Thank you for being such a loyal customer over the years. We’re genuinely grateful for your support and are so glad to hear that you loved the original formula. You’re correct that Ü Relax 2.0 no longer includes kava. It was reformulated around Dual-Action Cortisol Support, improved taste, full ingredient transparency, and a lower cost per serving. While many customers prefer the new everyday calming experience, we completely understand that the original formula was a better fit for some people. We still have a limited supply of the original formula available for a short time. Please email [email protected] if you would like to purchase more while supplies last, and our team will be happy to help. We’re sorry to see you go, but we’re really glad to hear that your experience with our customer service team has been excellent. You’re fully covered by our 90-day money-back guarantee, and we’ll make sure your return is taken care of. We truly appreciate your support and the time you took to share your feedback.

Response from Calming Co.Jul 26, 2026

Thank you for being a loyal Ü Relax customer for the past year. We’re sorry to hear that Ü Relax 2.0 isn’t what you were looking for. Ü Relax 2.0 is a completely reformulated product, and the updated ingredients and their exact amounts are published on our website. Kava is not included in the new formula. Instead, Ü Relax 2.0 was designed to provide a more balanced everyday calming experience through Dual-Action Cortisol Support, with clinically studied ingredients, improved taste, full ingredient transparency, and a lower cost per serving. We’ve received a very positive response to the new formula, but we completely understand that customers who loved the distinct experience of the original formula may prefer it. You are fully covered by our 90-day money-back guarantee and can return your Ü Relax 2.0 order for a full refund. We also have a small remaining supply of the original formula. Please email [email protected], and our team will be happy to arrange your refund and let you know about availability of the original formula while supplies last.

Response from Calming Co.Jul 9, 2026

We’re sorry to hear the Mixed Berry flavor and Ü Relax experience didn’t meet your expectations. We requested your order information through Trustpilot so we could look into this and help, but we haven’t received a response yet, so we haven’t been able to verify or locate your purchase. If you purchased genuine Ü Relax through calmingco.com, you’re covered by our 90-day money-back guarantee. Please email [email protected] with your order number or the email used at checkout, and we’ll be happy to help with a full refund. We never want anyone to feel stuck with a product they don’t enjoy.

Response from Calming Co.May 7, 2026

We’re truly sorry for the frustration and confusion with your replacement order. You were absolutely right to expect the replacement to match your original order, and we apologize that we did not resolve this as clearly or quickly as we should have. Our team has since spoken with you directly, resent the correct order, and followed up by email to make sure everything is taken care of. Charlotte will also be your main point of contact moving forward if you need anything else. We appreciate you taking the time to explain what happened, and we’re grateful for the opportunity to make it right. As a goodwill gesture, we also sent you a 50% off code for a future order. If there is anything else we can do, please reply directly to Charlotte’s email or reach us at [email protected].

Response from Calming Co.Feb 27, 2026

Hi there! Thank you for giving us your information! Your email ends in UK and we noticed a GB next to your name. Your name, email and phone number are not in our system. We only ship within the United States. We are a San Diego, CA based company (https://www.calmingco.com/). Many people confuse us with the Australian company thecalmingco.au. They are a bedding and sleep accessory company out of AU. If you meant to reach them, you can find their Trustpilot here: https://au.trustpilot.com/review/thecalmingco.com.au I truly hope they are able to assist you. Best, Calming Co.

Response from Calming Co.Feb 9, 2026

Hi Con! This is definitely not normal for Calming Co. We requested your information so we can get to the bottom of this as soon as possible but still haven't received it. We noticed an AU next to your name. Many people confuse us with the Australian company thecalmingco.au. They are a bedding and sleep accessory company out of AU. If you meant to reach them, you can find their Trustpilot here: https://au.trustpilot.com/review/thecalmingco.com.au However, if you did mean to contact us, Calming Co, based in San Diego, CA, please reach out with your information and we will get to the bottom of this.