Calming Co.Reviews of calmingco.com

Response from Calming Co.Jan 26, 2026

Hi Susan, We're sorry this felt like we changed your order without asking. For clarity, your shipment included 1 × Ü Relax Mixed Berry (30 sticks) plus a second 30-stick bag that was added as a One-Time Deal immediately after checkout. That add-on only ships if it’s accepted on that page, but we understand how it could feel unexpected. We don’t update orders without permission. If you’d like to explore a refund, you’re covered by our 60-day return policy. You can return just the One-Time Deal 30-pack for a full refund, or both items if you prefer. The add-on appears as a separate charge since it is processed after the main order. We see you also reached out to our support team. They also sent you the returns page for you to receive complete a return and receive a refund. If you have further questions or need help with the return, simply reply to that email chain and we can assist you further.

Response from Calming Co.Dec 18, 2025

Hi Sandi, Thank you for your honest feedback. We requested your information via Trustpilot and we will get your subscription cancelled ASAP. Additionally, once we have your information, our support team will reach out to assist you in a return via our policy here: https://www.calmingco.com/policies/refund-policy That numbing side-effect is totally normal. High-quality kava is known to do that, and we only use the finest. However, we understand if you do not like it and we will make it right. Thank you for expanding your review and sending your information. You have 2 orders that are within the return window. Please note, you used your aol account at checkout, not your gmail. The team is going to reach out to you directly to help with your return.

Response from Calming Co.Nov 25, 2025

Hi Dan, We’re sorry for the frustration you experienced. While many customers find Ü Relax helpful, everyone’s body chemistry is a little different. All Calming Co. orders are covered by our 60-day money-back guarantee to ensure people feel safe trying something new. https://www.calmingco.com/policies/refund-policy The Customer Support team is filling out the information for you and will receive a confirmation of refund shortly. If you have any more questions or concerns, we would be happy to talk more about your experience. You can email us at [email protected].

Response from Calming Co.Oct 10, 2025

We’re sorry to hear you did not receive your latest shipment. USPS shows it as delivered on September 24, so we assumed it arrived. We did not see any messages from you, but if a package goes missing we will always make it right. Please email [email protected] and we can reship right away or refund you under our 60-day money-back guarantee. If helpful, you can also check with neighbors or your local post office in case it was misdelivered.

Response from Calming Co.Oct 1, 2025

We’re sorry for the frustration. If you placed a one-time order on calmingco.com, you were not enrolled in a subscription. Subscriptions are clearly labeled and renew on a 30-day schedule, so a charge the very next day would not be a subscription rebill. That would indicate a separate order. We asked for your email so we could look up your order, but we have not received it yet. Please write to [email protected] with your order number or checkout email. You are covered by our 60-day money-back guarantee, and we will happily refund you in full.

Response from Calming Co.Sep 26, 2025

We’re really sorry you’re dealing with that. GI upset is not a common response to our product, but everyone’s body is different, and sometimes other factors — like a change in diet, a stomach bug, new supplements or medications, or simple timing — can overlap with trying something new. Please stop using it, and if symptoms persist or feel severe, consider speaking with a healthcare professional. We’d also like to investigate. If you can, email [email protected] with your order number and our team will review. You’re covered by our 60-day money-back guarantee, so we’ll refund you in full. Reach out and we’ll take care of it right away.

Response from Calming Co.Sep 17, 2025

Thanks for sharing your feedback. We’re sorry for the frustration. We never enroll customers without permission, and if you prefer not to subscribe you can always make a one-time purchase here: www.calmingco.com/collections/shop-all. You are covered by our 60-day money-back guarantee. I can see our team has already processed a refund for you. If you need anything else, please email [email protected] and we’ll help right away.

Response from Calming Co.Sep 6, 2025

Thanks for giving Ü Relax a try and for sharing your experience. We’re sorry it didn’t deliver the results you hoped for. We couldn’t locate an order under your name with the information available. If you purchased through calmingco.com, you’re covered by our 60-day money-back guarantee. Please email [email protected] with your order number or the email used at checkout, and we’ll process a refund right away.