Tyler
Base Functionality Is Great
Base functionality is great, Keyword Spotting and Callscribe features get very expensive very fast.

CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketing analytics and business communications solutions deliver real-time insights that help our customers market with confidence.
CallRail (callrail.com) has 486 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Internet & Software · ALBANY, Georgia
Excellent

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Excellent

Internet & Software · Alpharetta, Georgia
Excellent

Internet & Software · Atlanta, Georgia
Excellent
486 approved reviews, newest moderated first
Tyler
Base functionality is great, Keyword Spotting and Callscribe features get very expensive very fast.
Pierre-Alexandre
Callrail has really changed the way we do things. In addition, the customer support is fast and efficient. Thanks for your services !
JP
Call Rail is the best call tracking service we've used. I wish it had a broader range of numbers available in certain countries, but I know that this is not always up to them.
Joshua
Call Rail is the perfect solution for my business, great analytics, easy system and use. I highly recommend!
Meg
CallRail is a great tool for people trying to follow their leads from inquiry to conversion. Highly recommended, especially for HIPAA compliance.
Zeke D.
Their customer support is terrible. Issues with getting data to flow correctly. I don't recommend it after using it for 2 years! The connection between CallRail and adwords went down for 3 weeks in March of 2018 and they never notified any of their clients during or after the issue. I switched to Phone Wagon instead and life has been much better! Edit: I tried talking to the VP of customer success and the guy was just a clueless person in a high up position like most directors in corporate companies.
Response from CallRailJan 21, 2021
Hey Zeke. Thanks for taking time to leave feedback. I'm sorry that you experienced these issues, and I'd like to help. If you get a chance, feel free to send me an email at [email protected] so I can look into this for you. Thanks again! - Ryann from CallRail
Michael D.
Good product, lots of details and very clear connectivity on reviewing the calls.
Chet
Callrail has made a big difference for us in our AdWords campaigns. We've been able to successfully link or efforts to our ads. We use callrail for all of our clients.