Michelle M.
Stay far away from this company
I had great hopes for a long relationship with Callaghan Publications over many books. I couldn’t be more disappointed, frustrated, and disgusted. They took my money and did nothing well—from the editing (AI that I had to then correct even the simplest mistakes that could have been avoided had an actual human book editor gone through it) and cover design (terrible, which I have since paid a cover designer to replace) to formatting (I had to keep calling out their formatting errors) and publication (three initial deadlines missed over several months until I forced the publication date) and made errors in the upload to online retailers (the wrong book is pulled into Amazon in one format, which negatively affects royalties) to marketing execution (great plan, no follow-through, on top of missing the pre-order marketing that had been promised and touted as best practice, in addition to neither consistency nor comprehensive approach that had been promised). I thought the website was the one good thing—even though I ended up writing all the copy myself just to get it moving—until it began pulling in other content in another languages (claimed to be a glitch they “fixed” over and over, only to happen again), would go down for weeks at a time, and no one monitored messages that came to the site, then they refused to transfer my URL without an exorbitant fee for something that was supposedly part of the package to be transferred and train me to maintain. A specific project manager was assigned before I agreed to use their services and once I did agree that person was changed for someone who was more interested in trying to upsell me other products that doing the work for which he was contracted. I was told several times at the beginning there was a money-back guarantee if they didn’t sell the agreed to number of books during a specified timeframe and now will not contact me when they did not. Cannot warn anyone away fast enough or far enough from this company. Complete fail to meet objectives, along with amateur effort. Their website says they are in New York, but it became apparent that's a lie when several of the people they cycled me through slipped and gave me different geographies. Huge waste of money and time.




