Pam
BEWARE subscription service
I found Calistway on Facebook and it looked interesting and I was looking for an app to set me daily challenges to keep me motivated. The app in itself is good, although some of the exercises in the videos didn’t match the audio description but I could live with that and also thought £15.59 for a 4week plan was ok. HOWEVER BEWARE, at no point was this sold as a subscription service that would automatically renew! Having passed the 4 weeks my credit card then got charged £78.19! This is apparently the normal charge for a 4week subscription! I contacted them and received an immediate email back to confirm account had been cancelled but nothing could be done about the charge as it is a digital product which is ridiculous. I will continue to seek a refund and making people aware of this scam. Further to the reply from Calistway I can confirm I have now been refunded but I will kindly re-iterate that at no point was this made clear it was a subscription as I would never pay £80 a month for an exercise app, I would have gone to the gym.
Response from CalistwayJul 16, 2026
Dear Pam, We understand your concern regarding everything noted here. We'd like to kindly remind that the relevant terms were clearly outlined and agreed to from the start. We're happy to review your case privately; please send your account email and order number to [email protected]. Sincerely, Calistway Team




