Gary P.
The product I purchased is very cheap…
The product I purchased is very cheap looking. The screw keeps falling out and will surely be lost. Then I won’t have a bracelet.
Our main goal is to deliver exceptional quality and outstanding design at reasonable prices to people who value uniqueness and individuality.
CALIGIO LLC (caligio.com) has 340 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Gary P.
The product I purchased is very cheap looking. The screw keeps falling out and will surely be lost. Then I won’t have a bracelet.
Douglas M.
After the bracket broke I was given a free replacement. Very strong customer service
Response from CALIGIO LLCJun 11, 2023
Hello Douglas. Please, contact our customer care at [email protected] and the guys will handle a free replacement for you.
Craig F.
I received a faulty bracelet and have requested a replacement and no one has bothered to reach out to me. I liked the product and would like a replacement.
Response from CALIGIO LLCJun 5, 2023
Hello, Craig. We answered to your emails and provided a free replacement order. It must have landed in spam or your email provider settings hide it. Please, write to our Facebook or Instagram direct and we'll handle the situation and provide proof of replies.
John B.
Horrible customer service. Bracelets Break after a week.
Response from CALIGIO LLCMay 21, 2023
Hello John. We are sorry about your negative experience with Caligio store. Unfortunately, I couldn't find orders or messages assosiated with name 'John Butler'.
Thomas Santangelo J.
Love the bracelet but the screw came loose at least 3X in two weeks. First two times I found the screw but the last time I couldn't . Wrote to customer service but haven't gotten a reply for a replacement. Which is why I give a one star
Response from CALIGIO LLCMay 9, 2023
Hello Thomas. Sorry to hear that, we always recommend getting a spare pin as they can unscrew during shaking and need to be tightened from time to time. However, you got a reply first thing on Monday's morning, so please, double-check your email.
Craig S.
I returned a bracket that was two small over a month ago and asked for a larger size. I’ve heard nothing back since well over two weeks ago
Response from CALIGIO LLCApr 6, 2023
Good afternoon, Craig. According to the tracking, your return was delivered 5 days ago. Please note, we take up to 5 working days to pick up and check the return and ship out the exchange. Your package with the brand-new bracelet in the correct size is ready and will be shipped out later today. If you have any other questions, please, contact us via email: [email protected]
Tameka M.
BEWARE of this company’s return policy. Unfortunately, the sizing just wasn’t a good fit for my husband and I initially exchanged two bracelets. Those were then much too big, so I returned them. Although the website advertises FREE shipping with any purchase over $50 (my total was $88), along with the return shipping label was a note that stated that the shipping cost x 4 would be deducted from my return (shipping for the initial purchase, shipping for that exchange, shipping for the exchanged product, and shipping for the ultimately returned bracelets). I reached out to ask for an explanation because again, the company advertises free shipping and I certainly upheld my end of the deal and spent over $50. The company responded with the rudest response I have ever read from a business and pursued a back and forth argument in several other emails. I was completely appalled and chose not to respond. In one of the emails, they had the audacity to include a link to their return policy (further insult to injury to assume that I hadn’t read it). The return policy does state that $3.99 would be deducted if the customer decides to return rather than exchange. I get paying for returning the bracelets, but, to then ADDITIONALLY charge for the original shipping twice is utterly ridiculous and a horrible business practice. In short, I have paid this company roughly $16 so that my husband could simply try on his bracelets which were a birthday gift. This company has the rudest and most immature customer service representatives I’ve ever dealt with. If free shipping is advertised when you place your order, and if for any reason, you don’t keep their products, you will pay for the original shipping plus the return. I do not recommend supporting this business. If you are looking for nice men’s bracelets, please support one of the other business that offer such.
Larry L.
I had a device that fell apart less than full year since purchase and I was told to fix it myself. That kind of rude customer service does not deserve to be selling these items. I would have gladly mailed it in for repair but wasn't given the option. Shame on these out for profit yoyos. Stay away from this company. Anyone who doesn't stand behind their product doesn't give a hoot about their clients.