Jack B.
They're an existing provider
They're an existing provider, but not for long. I decided to investigate a refi of my current loan, and an extremely aggressive mortgage seller told me that he could only give me rates and a quote if I began an application. So I started an application, and when the numbers didn't work out, I stopped the process, only he wasn't ready to stop it. I wound up shouting at him and hanging up on him during the past two months. As a servicer certain data points still require that I call them directly when I need information to provide for taxes or to other lenders. Their support and their website used to REALLY stink, but both have gotten slightly better in the past 18 months or so.