Caktus is listed under Education Services.
Caktus (caktus.ai) has 69 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Education Services · Washington, District of Columbia
Excellent
Education Services · Colorado Springs, Colorado
Excellent
Education Services · Harrisburg, North Carolina
Excellent
Education Services · Rockville, Maryland
Excellent
Showing 58 reviews with 1 star · Clear filters
Max B.
charged me 6 times in july, I emailed to get a refund, they emailed me saying will refund asap and then ghosted with no refund.
Response from CaktusNov 4, 2025
Your account has fully been refunded. I sent confirmation to your email. Our refunds take 5 business days to reach your account depending on your bank
Nado
It is a scam. They said you have 3 days free subscription. However, after I subscribed I was not able to cancel within the 3 days.
Response from CaktusNov 4, 2025
Hi there, we would be happy to help you cancel your sub. Please email [email protected] so we can assist.
rose.lindsey
I emailed about a complaint never you never got back to me.
cjohnston
You double charged my Visa and Amex for the same subscription. I will be filing a fraud alert with my bank on Monday. Be better!
Response from CaktusOct 27, 2025
Hi There, Please send over your account details to [email protected] and I will put you in touch with our new support staff
Dylan W.
Caktus replied to me, on here, assuring me they would immediately action my help if I emailed their support email. I have emailed another three times, still no responses. Avoid this company at all costs. I am going to have to close my bank account if they keep trying to take my money.
Response from CaktusOct 2, 2025
I haven't received a single email from you. Please send an email to [email protected] instead and if that doesnt work I would be happy to hop on a teams meeting to discuss
julissanuez
I have been billed over 3 times in the same month I have sent an email early this week and no one has gotten back to me
Response from CaktusOct 1, 2025
Hi There! We are so sorry to hear about this experience can you please send an email to [email protected] and we will make sure to rectify this for you immediately.
J.Young
Caktus AI charged $9.99 (monthly amount) to my credit card, despite the fact that I cancelled my subscription two years ago and haven’t used the service since. When I contacted "customer service" I was basically told it was from an unpaid or failed payment, which I was never notified about. After further investigation, I had the same issue two years ago and had to email them about it. Don't give this company any money.
Response from CaktusOct 1, 2025
Hi there! We are so sorry you had this experience. Please send an email to [email protected], and I will ensure your ticket is handled immediately.
Howard N.
Caktus AI just charged me FOUR times out of nowhere, despite the fact that I canceled my account over a year ago. I’ve never heard of a platform that randomly charges past due payments long after cancellation – what kind of billing system operates like this?? To their credit, customer service responded quickly (the only part of the platform that seems to function properly), but their explanation made zero sense. If a charge didn’t go through a year ago, why would you process it now without any heads-up or confirmation? And how is that even legal? This entire experience feels deceptive and unprofessional. If you're thinking of using Caktus AI, think twice – and if you do sign up, watch your credit card statements like a hawk. Total disappointment