VHA
AMAZON account DEACTIVATION
I regret to inform you that Amazon has determined that the product dispatched from the CakeBrandsUSA warehouse is inauthentic, resulting in the DEACTIVATION of my amazon account. I have requested assistance from CakeBrandsUSA to provide evidence to counter Amazon's claim; however, they have not responded to my emails. While they are extremely helpful during the purchasing process, it is crucial that the authentic product is sent, as this may lead to account DEACTIVATION.
Response from Cake Brands USAAug 22, 2024
Hello VHA, Thank you for sharing your feedback. I’m sorry to hear about the challenges you’ve encountered. I looked into your order and the items you purchased. We have tried our best to provide you with all the documentation to prove the authenticity of our products. We take great pride in ensuring the authenticity of our products and provide all necessary documentation to our direct customers to support this. Unfortunately, if a third party, like an online marketplace, does not accept these documents, we have limited means to address this issue directly. We always encourage our online sellers to secure the proper approvals from their platforms before listing our products to help prevent such issues. As a distributor, while we can guarantee the authenticity of our products, we can't control third-party platform policies. If there's anything more we can do to assist you or if you have further questions, please don’t hesitate to reach out directly. Thank you for your understanding.