This program has some helpful elements but it is not worth what they charge I followed every step and ended up selling 2 courses. They could charge about 1500 and it would be worth it perhaps not 15000. Following their instructions I ruined my list by over messaging them and their response was they weren't going to buy anyway. Not helpful
CH
Chelsea
Terrible "coaching" & poor service
Signing up for the program was interesting: I wanted to scale & automate my digital course sales in a way that made sense, and what was presented in the sales pitch seemed to make sense.
Running the numbers they claimed would be "no problem," I could easily see how I could turn a profit from this investment fairly easily.
The first part of the program is setup-heavy, which is fine, but it left a bad taste in my mouth that they wanted you to hack on over-priced "bonuses" as a way to boost your sales & show that you're giving "value" at just 10% of the cost. *eye roll*
When you get into the execution & time to start selling, it's all about Facebook ads and Facebook groups. They let you know that they teach about that in the sign up process, but they *don't* tell you that they'll refuse to teach you or help you on anything else.
Facebook never has & probably never will work with the people I need to sell to, but when I asked the coaches for some advice or suggestions on how to adapt to non-Facebook platforms, I was repeatedly shut down with "You can't complain about our system if you're not following our system exactly." Gaslighting at its finest, and I could never get any advice beyond Facebook no matter how I tried to angle my questions or how kindly I asked.
If you try to ask for support from the community of fellow entrepreneurs who might be able to help you, they delete your post almost immediately because it's not in line with what they teach.
To add insult to injury, they absolutely will not let you out of your payment obligations if the course isn't meeting your needs, even if you have proof that what they sold isn't what they're delivering.
Avoid at all costs. Please. Save your money, and look elsewhere.
AM
Amy
DON’T DO IT!
I’m writing this review to save you from making the same financial and emotionally draining mistake that I made. I rarely write reviews, but this one has to be written.
This is the absolute worst program I have ever invested in, after investing in many high ticket programs.
For 20K you can’t get one person to give you any feedback on your sales page, check-out pages, email copy… nothing.
You’re promised coaching around lead generation using paid advertising (which is why I joined), but there is nothing of the sort, and you don’t learn that until months into the program. That was one of many false promises.
Most of the other students in the private Facebook community seemed frustrated, mad, disappointed and annoyed.
If you posted that you were frustrated, not getting results, were confused… they would delete your comment immediately and say it goes against community guidelines. This was their way of making it look like their members were having a positive experience, when in fact they were not. I spoke to over 20 other members via private message who were also having a terrible experience, and felt trapped because they have a no refund policy. That’s the only way for them to keep from going broke.
The coaching inside of the program was terrible. When you ask any question the “coaches” just ask the question back to you, and don’t offer an ounce of useful advice. Out of the 180 people who were in the program, it seemed like maybe 5 were having any success, and the rest were feeling very frustrated. Those 5 were also paying ad mangers to help with lead generation, since SWS didn’t do that… even though that was in their promise.
Since then, I have invested in other programs that have helped me recoup my SWS losses, and scale my business with ease.
I would 100% advise you NOT TO INVEST in this program. It makes me sick that they are still taking peoples money and offering the terrible service they do.
I have lost a lot of sleep over this, and do not want that to happen to you. DON’T DO IT!
MO
Monica
Extremely disappointing I don't even…
Extremely disappointing I don't even know where to start. The emotional toll and waste of time was way more expensive then the financial investment. LUCKILY I was able to break my contract after 7k in. The total cost of this program is 24k. Caitlin's team IS NOT proficient enough to be commanding this price tag. I have invested in numerous high ticket programs and can only say positive things about all of them accept Scale With Success.
If you are considering this program ask them how many students they have actually successfully helped scale. There would be your answer right there.
Also ask them the experience and expertise level of their coaches who will be coaching you on your digital marketing business. If you want a human design expert and an integrative nutrition coach and a fitness center owner coaching you on your digital marketing business then this might be a right fit....but for me, I expected digital marketing experts at a 24k price tag. They are not.
This program promises a repeatable model and then their coaches instruct you to do things that model advises against. For example, in Caitlins curriculum she tells you to keep your course 2k and under, but then one of the coaches told me to raise my price to 3k or 4k. Then another coach told me that in her 4 1/2 years at scale with success they NEVER scaled one single course above 2k. Obviously this was totally confusing for me and injured my mindset and faith in the course. I tried speaking to them about my concerns and they ignored me.
This program is worth 2k tops. Save your money. They won't answer your emails if you send feedback.
You won't get any eyes on any aspect of your funnel. Even if they put their eyes on it do you really want feedback from a human design expert on your landing page copy? I know that when I invest 24k in a program I expect the best...I'm not looking to pay that kind of money from someone who is basically a peer.
CH
Chris
A promising sales pitch BUT
Definitely a promising sales pitch, great lead magnet(s), the whole shebang. Sounds very intriguing, well presented value-add. So well, I kept trying to get in touch over several weeks. Trouble is I never get a real response. All I get are automated email sequences and more drip-fed sales emails. This is not foreboding well for actually working with this consultant.
VB
Virginia B.
No Service or Responsibility at Caitlin Bacher
I joined this program with a great deal of excitement. The testimonials were so good and promised so much - was I a fool to believe them ? Were they in fact made up ?
This program is expensive: $25,000 AUD for the year.
The step by step program is good. You're paying through the nose for it - but it is good in the main.
The problem is with service, support and what they call their Facebook private community - which is not in fact a community at all. It's a random bunch of people with no interest in or regard for others in the group. Ask a question - 65 people read it and 2 respond - that's not a community.
If you try to get support from the coaches you can email a customer service email, not the coach, and if customer service can't respond they pass it on. The problem with this is that it's some sort of three way system of communicating rather than a two way system and because of this everything is delayed and feels heavy and cumbersome. The aim of this exercise seems to be to minimise the time and effort the coach puts in - why ? - to minimise the coach's salary ? There are other ways to protect the coach from being contacted too often. Also, I was told on the consult sales call that I could email the coach every day if I wanted, that I would get a great deal of support - well that was simply not the truth and not the case. Instead of that kind of support, I couldn't get an email answered by anybody.
If you ask the coaches a question in the Facebook group you will only get a very cursory response and then they close the conversation without warning.
The customer service people DO NOT respond to emails - for weeks. And when you email someone else because you can't get a response they rouse on you for not sticking to the email they've told you - even though you can't get a response with that email.
These people could not care less about their students/customers. The place is very self focused and only interested in doing the least amount of work possible. It's set up to benefit them - they are not interested in you. Of course, they should benefit themselves but they should also benefit the students paying the hefty fee - which they do not.
There is a complete disconnect and dissonance between what is sold on the consult call and what is delivered - it's the old overpromise and underdeliver.
Yes, I ended up being rude to them. Who could blame me ? The problems with customer service, email responses and Facebook coach responses happened from the outset - the first day I was enrolled. So, I have handed over $2,000 AUD and I can't get any type of response and I can't start because they won't respond.
The organisational culture of this place is all about serving themselves not the customer and taking no responsibility for their behaviour and the consequences of their behaviour. It's a very toxic culture for the customer with many workplace performance issues. They have no idea how to resolve a problem. They treat students like naughty kindergarten children with no adult agency.
At the beginning of the course I asked for feedback on things I had already done. They refused to do that and said I must follow their program to get the right results. I went along with that. However, this program is based on the student having an email list and you don't find that out until Phase 2, about two months in. When I questioned them about the necessity of an email list for Phase 2 they told me that in Phase 3 there would be lead generation strategies. When I got hold of Phase 3 (which I bought online for a drastically reduced rate), you guessed it, there were no strategies for lead generation if you didn't have an email list - but they don't tell you this !! If they had told me the whole program is based on an email list I would never have signed up. This amounts to sales subterfuge.
I found it to be an extremely distressing situation that treated me with complete disrespect, disregard and dishonesty - they don't deliver on what they sold you.
Don't waste your money or your stress levels.