caglasses.comReviews of caglasses.com

This company is a scam. Glasses frames are Chinese junk. Customer service is nonexistent. Stay away from this company.

So I ordered a pair of safety glasses on March 21, 2024 and was patient….at first. On April 10th the order status changed from “Lab” to “Shipped”. They provided me with a USPS tracking number so I went to check it out. USPS website said “Shipping label created, USPS awaiting item. I called on the April 12th because the shipping status had not changed. I decided to call and ask them about it. The representative assured me they had shipped and it was a “glitch” on the USPS website. Today is the 18th and low and behold the status is…..the same! I just called them again and “it’s the USPS fault” and she isn’t “authorized” to give me a refund. This lady somehow brought COVID into it! Will call back tomorrow and day by day get ruder and ruder…point is DO NOT BUY FROM HERE!

Worst company I have ever done business with. Had to turn them in to my credit card company for a refund.

Worst place ever! Takes forever to get glasses,and returns are a nightmare. Now over 17 days and still no refund and they are being vague and deceitful. Just don't do it!!!!

Do not shop this place. Terrible service. Takes forever to get your glasses, even just a frame.

Paid for safety glasses. Was told it would be 10 days. It has been 27 no respons except from a bot on a chat page. Will not cancel or refund

I ordered a pair of Matrix Hampton sunglasses with a prescription for long distance and close distance, after spending quite a bit of time working things out with their customer service staff. They were to be used for road biking. The close distance was to used for reading my trip computer, and checking my chain rings. They were unsuitable. The close correction worked between 12” to 14” only. I could hardly read my computer, and could not see my chain ring set. The long distance was not sharp through the field of view. So I opted for their policy to get my money back. They kept trying to have me replace them, but I had no faith they could fix the problem. What a nightmare. What was supposed to be a two week process took over two months, and I never got a refund. I called every couple of weeks, and they said accounting was looking into it, their hands were tied. So I eventually went to my CC company and they returned my money. The reason I’m writing this is I believe that this company (and Schultz Optical) is untrustworthy. So look out. We’ll see if they publish this review.

Worst company ever, website is run by Shultz Optical, avoid them like the plague unless you want to fight them with a credit card dispute. Ordered a pair of $167.00 safety glasses. Glasses were shipped in plastic bag first class mail with no padding or protection so of course they arrived crushed and broken. Contacted them multiple times asking for a RMA and sent photos. No response to emails, no answer on the phone, and when I got someone on the website chat they stopped responding to me when I asked for an RMA. Had to file a dispute with my card and am still fighting them for a refund. Their 100% guarantee no questions refund policy is a TOTAL SCAM. They finally issued an RMA once they received the card dispute but still will not refund me and are fighting the dispute. This site and business needs to be shut down. Any positive reviews you find about them are fake.