Jin Y.
The only reason for the one star is…
The only reason for the one star is because I cannot give zero stars and write this review. After numerous attempts at reaching out to CS, I finally got a response 39 days after the order. All of a sudden, the status on their website shows shipped after my last email which states my order was delivered by USPS 8 days ago. Never got it and requested a full refund. This place looks very fraudulent. I will update this review if I get a refund soon.
Response from caglasses.comNov 11, 2025
Hi Jin, Thank you for sharing your feedback. We’re very sorry for the delay you experienced with your order and for any frustration it caused. We understand how important timely delivery is. We did offer a free remake and reshipment to resolve the issue, but we respect your decision to decline. As requested, a full refund has been processed back to your original payment method. We appreciate the opportunity to improve and will continue working to provide clearer communication and faster resolution in the future. If there’s anything more we can assist with, please feel free to reach out directly. Sincerely, Sam



