caglasses.comReviews of caglasses.com

So, you waited until I returned? Anyway, your customer service, if any good, has the records of the cancelled order - why ask me? And for your information, my first contact was requesting a remake because I like the frame. I wasn’t looking for warranty or a freebie. I was then told the product is discontinued even though it was still on your website and available to order. I’ll send an email to customer service with the new prescription and frame info tomorrow to be sure there’s no mix up. NOTE - the information requested was sent to the customer service email this morning 3-3

Sent me “safety glasses” with lenses that shattered into bits on the mildest impact. The shards were sharp. Thank heavens I wasn’t wearing them when they shattered. The glasses took 2.5 months to arrive. Every time I inquired about where the glasses were they lied with a new contradictory story. Oh, they offered me a discount if I reviewed them here with 5 stars. Beware of this vendor.

Denied warranty claim unless I completed a 5 star review They think that I feel they asked for the review. It wont let me upload a screenshot of it. It is exactly what was asked for. The exact wording was: "Once you’ve posted your review, please send us a screenshot or a link, and I’ll make sure it gets to the lab, so we can start processing the new pair. Please also verify which shipping method you prefer for the new pair, we have USPS for $19.99 and UPS for $39.95." That certainly sounds like it was required. Next time dont put it in writing

Update: refund never came through! CA Glasses is an actual scam and I am disputing with my credit card company. CA Glasses sold me glasses that they later admitted would never have worked for my prescription. They refused to offer a refund of the difference to remake the glasses in a different style that were cheaper, even though it was their fault for allowing the production and sale of unusable glasses. The customer service phone number is fake, no one answers, and by email they will only reply a day or two later which makes resolution a lengthy process. I had to pay out of pocket to return the glasses, and still have not received a refund despite them being delivered back over a week ago. I also have not gotten any response from their service team since shipping them back. Awful experience that has taken almost 2 months of back and forth and is still not resolved. I'm over $150 in the hole over this and they do not take accountability or care about customers who trusted them

To be honest the product itself was decent the pricing was a little misleading but not outrageous. The problem lies in customer service there is none.. if there's anything wrong with your order good luck trying to get the company to respond with the appropriate action.

1/2/26 Update After posting the below review, CA reached out to me to take “full responsibility for the misunderstanding”. They now have offered to send the 2nd remake pair of glasses. We shall see how this goes… I ordered glasses from CA in August 2025. When I first received my glasses, they were sunglasses and not transition lenses as I requested/ordered. Upon contacting the company, they offered a 2nd pair at 1/2 price. I should have just gotten my money back then but I went ahead and ordered the 2nd pair. When I finally received them, the lenses were so thick and heavy that I couldn’t wear them. I contacted them and while waiting to hear back, I went to Walmart who informed me my no line ‘line’ was in the wrong place and that’s why I was having some vision issues. I ordered a 3rd pair of glasses from Walmart and got them with no issues in 5 days. Still waiting to hear back from CA, I contacted them again to let them know the line was in the wrong place and they offered to remake BOTH pair of glasses. I agreed and waited some more. Upon making 1 pair, they asked if they could send them to make sure they were correct before remaking the 2nd pair. I obliged and after ordering glasses in August, I finally received a pair that I could wear and see out of on 12/20/25!!! YES, it took 4 months to get ONE correct pair!!!! The company then contacted me on 1/1/26 to let me know they will NOT be remaking the other pair of glasses due to when I originally received the 1st pair of sunglasses (which should have been transition lenses) I let them know the VISION was fine - I didn’t realize the line was off as I’ve never worn bifocals before and therefore had no clue where the no line was supposed to be. Upon speaking with Kathy on 1/1/26, the case has been closed, I paid for 2 pair of glasses through CA (3 total when you add the Walmart pair) - I have 3 pair but only 1 of them is useful and wearable and CA could care less about helping make this right. I highly suggest you DO NOT order from them! Please note - I originally ordered in August 2025 & finally received 1 pair of glasses in December 2025. Also - all of these 5 star reviews they have are fake. They request you leave them a 5 star review, screenshot it and send it to them in order to receive free shipping!!! How are you supposed to leave a review BEFORE they ship your order. 1000% a SCAM company!!!

I placed an order with this company for a pair of sunglasses on November 18th. It's now December 30th. This was supposed to a Christmas gift. This company's customer service keeps telling me that the glasses are going through quality testing phase. I've got better results from my local optometrist. Avoid ordering anything from this company.

Got my glasses on time and everything was correct. No complaints and I might even come back again. Edit: On my first order it took over 2 months for me to get my glasses, mind you they have a 15-day guarantee. Then, after I received my glasses, they were the wrong prescription and CAglasses wouldn't even honor there "no questions asked" replacement. In exchange for a 5 star review they would give me a 50% discount on a new pair. The new pair also took over 15 days. I couldn't even get what I wanted because they apparently, they offer frames that can't even hold prescription lens. I do not recommend this company