Mallory A.
Very disappointed in their business ethics
Unfortunately I had to change my review. We had swapped out the legs on the table for one that looked more appropriate. (I wish we had been advised in the first place that the legs selected would not look good on the table top we ordered.) When we received the new base, they had included return packing materials for us to use for the bases we were returning. We packed them up nicely and expedited the shipping out of pocket. Only to find out we are now being charged a 25% restocking fee because we didn't send them in their "original packaging" but instead in the packaging they sent us. I have to be honest, this feels really scammy and makes me never want to do business with them again. It's like they were looking for a way to keep some of my money. A 25% fee for restocking when I sent them back immediately (next day), in pristine condition, plus had ordered a more expensive base? I don't like that at all! I hope the 25% restocking fee was worth losing a customer over and leaving a really bad impression on what was a great first experience.