Cadence Bank is listed under Banking & Money.
Cadence Bank (cadencebank.com) has 71 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Brandon N.
To start off the app is crap and I have being going to the new bank since it open and I have never once seen or met the manager or assistant manager I guess they never come out of there office which I find weird cause the other cadence banks I have met and talked to the managers they are usually out front helping but not in the new bank at scottsboro Alabama
Consumer
I have my mortgage with this bank and the employees are the most insensitive, unprofessional, incompetent bank I have ever done business with. I have been trying to resolve an issue since November. They need to be investigated for bad business practices. Do not bank with them especially opening a mortgage account.
Daniel J. G.
worst bank I have ever had to deal with! Disrespect! Total garbage!
David S.
The online/mobile app is worthless. It doesn't update transactions for an entire day, so you don't know how much is in account. The teller suggested i write it down and subtract it. lol...they charge $10 for a cashier's check and won't do it at drive through. The teller at the Temple, Texas, downtown branch treats people like they killed her dog...super unfriendly.
J.P. W.
0 stars if I could. This bank is pure absolute trash like most banks. Plus people forget banks were originally started by criminals. This one is no exception
Nicole D.
The inability to do a domestic wire transfer without coming into the physical location is ridiculous! My client had a closing on his home today which now has to be postponed after waiting months on a clear to close because someone at CADENCE told him that he would be able to do an online transfer when in fact he cannot. You should not have to postpone a vacation to buy a home or vice versa with all of the technology available to ensure that it is not a fraudulent transaction! In person signature required when docusign exists is not a way to be helpful to your customers. I would never recommend this bank nor their mortgage services if they do not understand that the world has moved past the pen and paper stage. While the customer service reps over the phone as well as the employees in the local branch stated there was nothing they could do....not a single one seemed apologetic or offered any helpful solutions to solve the issue at hand. This is not the type of banking business relationship that I would like in my life and I am sure that my client will surely transfer all of his funds immediately after closing on this home once he is back in town.
Jamie P.
Used BancorpSouth for years. My account is set up to DECLINE if there is not enough money in the account. Since Cadence tool over they allow everything to go through and then charge on EACH overdraft! Scam and sham! Will be changing banks this weekend.
Sheena W.
I have been with BancorpSouth, now Cadence Bank, for 22 years. Anytime I had an issue while it was BancorpSouth, it was always handled very easily and smoothly. I recently had a fraudulent charge on my account on July 3rd and called to dispute it. It took several hours just to dispute this charge, that was the first odd thing about this situation. Of course, my card was cut off as I expected, but the guy I spoke with told me to call back if the charge was still showing on my account after I received my new card. I initially thought this was odd, too, because I had never had to do that before. A week later, I received my new card and called to activate it. This was such a bad experience; I could get all the way to the point of putting in the card expiration date only to receive an error saying the info was incorrect. After going through this several times to make sure I wasn't hitting the wrong numbers or anything, I called customer service. I knew what was wrong, the person that inputted my card information into my account put the wrong expiration date. The first person I spoke to made up the excuse that my phone was breaking up and she couldn’t hear me, I knew it wasn't, and just to be sure called my husband and my mother, who has a completely different service provider, and my phone was fine. The second person I spoke to asked several questions and tried to help, but we got nowhere. No one would listen to me about my information being inputted into the system incorrectly. So, I finally went to the local branch, and a lady there called headquarters and, after five hours, finally had my card fixed. When I asked her what the problem was, she said the expiration date was in the system wrong. Go figure. I say all that to say I called customer service this morning to let them know the charge was still showing on my account, and she told me we're going to have to cut my card off again. I told her that I was NOT going through that again, and this had literally been the worst baking experience I have EVER had. I plan to go back to my local branch this afternoon and will most likely be changing banks today. They really need to have someone thoroughly go through EVERY step of their info line and correct all the issues. I am extremely displeased with Cadence Bank and the service I have received since the transition from BancorpSouth.
