Cackle HatcheryReviews of cacklehatchery.com

I am extremely disappointed with my experience with Cackle Hatchery. I have now ordered from them twice and spent hundreds of dollars, only to experience devastating losses both times. During my first order, I lost one-third of my chicks within less than 30 hours of arrival. I gave them the benefit of the doubt and assumed maybe it was a fluke or bad luck. Unfortunately, my second order was even worse — I lost over half of the chicks in under 30 hours despite having proper setup, heat, care, monitoring, and experience raising poultry. What has been the most upsetting is not just the financial loss, but the complete lack of accountability and compassion from the company. Instead of standing behind their animals or showing concern, they immediately blamed me for the deaths. As someone who invests significant time, money, preparation, and emotional energy into caring for these animals, being dismissed and blamed was incredibly frustrating and honestly insulting. No hatchery can guarantee perfection, and losses can occasionally happen in shipping, but when repeated large-scale losses occur across multiple orders, customers deserve support, professionalism, and fair customer service — not automatic blame. I wanted to support this company and hoped my first experience was an exception, but after two traumatic and costly experiences, I cannot recommend ordering from them.

Most of the chicks I ordered arrived dead or dying. This was the most horrible experience that I’ve ever had ordering chicks for my farm in the last 30 years. This place should be shut down for cruelty and health reasons. They refused to refund only a tiny portion of my money. But it all comes down to their horrible way of mailing and their sickly chicks.

The box didnt even say "This way up" anywhere on it, and 5 of the chicks were laying dead on one side of the box. I just wish there was some way I could prevent this company from continuing to mail chicks in this unsafe way, while gouging customers for shipping! It disheartens me to know that so many chicks must be dying this same way! PLEASE DO NOT ORDER FROM HERE!! The shipping speed is TOO SLOW to make it to anywhere! We live in Kansas, this hatchery is based in Missouri, and it crushes my heart to think that if i would have DRIVEN THERE MYSELF I could have saved SEVEN lives!! More than 72 Hours to make it one state over! Pathetic!