Fatima
The worst customer service & after sales . Worst company ever
The worst customer service and after-sales support in Cyprus. I bought a new phone for 600 euros, which was faulty. It would turn off about 20 times a day, and sometimes it wouldn't even restart. After experiencing this issue repeatedly, I even went to their shop and showed them how the phone kept restarting on its own, and they saw it with their own eyes. Despite this, they just reset the phone and gave it back to me. I continued having the same issue for 2 years. Every time I took it to them, they kept it for a month, reset it, and returned it. After two years, they claimed the phone had a faulty motherboard and said they replaced it. I had no phone for 3 months. They don't even answer their emails, and it takes months to receive a response. When I asked how I was supposed to stay without a phone for months after paying 600 euros for it, their answer was simply, "Sorry, there is nothing we can do." I asked for a replacement; they refused. I asked for an extended warranty since the phone was faulty, and they even gave me receipts showing they never fixed it and just reset it. Now, they ignore me and don’t respond to their emails. The internet would disconnect for hours every day. This has been the worst experience with a company. I still have no resolution regarding my phone and no phone at all. I will make sure all social media and Cyprus know about this so no one else gets defrauded by their offers. The anxiety I went through not having a phone, especially when I was sick and alone at home, not being able to call anyone or even an ambulance during Christmas because the phone decided to freeze—because they sold me a faulty product—is unacceptable. Not even an apology. I went to their shop on the 27th of December, sick with the flu, cough, and fever, to explain that I had been alone at home for days without a phone to call anyone to help me. I will pursue legal action, even if it costs me more than the phone itself.