Mr B.
Expedited shipping is not reliable.
Cabintech failed me and lost me business and a long time customer that needed something done quickly. I placed an order at the beginning of Cabintech's posted vacation, so I paid extra for 2 day shipping which would have given me one extra day to complete the repair upon their return from vacation. Instead, when cabintech returned from vacation, they waited two days to ship and it missed my window and the shipment went over a weekend. When I wrote to complain, they told me they were sorry it was late, but had many orders to fill. Clearly mine should have been at the front of the line because I had ordered a week earlier. I have a suspicion they just skipped me (the little shop) and helped their bigger orders first. Really messed me up when I needed their help the most. They're not dependable, order with caution and only if you have the luxury of time so you can order elsewhere when yours doesn't arrive in time.
Response from Cabintech Global LLCMar 7, 2024
We failed to ship this order on time, it was sent to FedEx one day late, for which we apologized and issued a full refund of all shipping charges. Just to be clear, we treat all customers, large and small, with the same attention to detail and customer service. We built our business on hobbyists and small builders and they get the same attention as any large production order. We are sorry this happened and will make sure we are better equipped to handle order backlogs in the future.