Cabins for YOUReviews of cabinsforyou.com

I am extremely disappointed (again) with this cabin rental experience. Despite paying thousands of dollars and planning the trip for five months, our group of 18 people arrived at the cabin to find it was not in working order. The cabin should have been removed from the inventory, and alternative options should have been offered. Two days prior to check-in, we received an email notification that one bathroom in one of the bedrooms was not functioning. However, the email did not indicate that repairs were in progress, nor did it offer a resolution. We arrived to discover that not only was one bathroom inoperable, but the ENTIRE HOUSE WAS WITHOUT WATER. In speaking with agents upon arrival, the house had been inspected same day. There is no way we should have still been assigned to the Grace Place property. Also, I understand we are in the mountain region and bugs will exist, but the second level of the house was infested with ladybugs, flys (didn’t think they could survive the cold) and stink bugs. For an eight-bedroom house accommodating 18 people, the lack of water and absence of alternative options was unacceptable. When I contacted the call center for a 3rd time by 10 pm, I was advised to wait until 8 am the following day for guidance, this was an unreasonable expectation. This is the second time we’ve had issues with our reservation through Cabins for You. Our previous experience led to a partial credit, which we used to book this trip. As a member of Cabins for You perks program for two consecutive years, I have found the membership to be a waste of money. Cabins for You is a property mismanagement company, with staff and leadership responding to guest concerns as if they were a nuisance. The lack of empathy and willingness to assist makes the situation If not for the coming winter storm, we would have departed immediately. Cabins for You did not have or just did not want to offer my group a backup plan to address such issues, which is concerning and disappointing. I now know from management that relocations is against company policy, insane. They definitely have a “you get what you get, and you don’t make a fit “ attitude. I wanted and look forward to, the rental property I booked. As a resident, I am unaware of your company's policy and it is not my responsibility to be informed. Thus far Brooke and the Thursday night call rep on were the only staff members displaying enthusiasm about their role in guest service. Again, We did not intentionally agree to a cabin that was not comparable to our previous reservation. I specifically requested property equivalence but was told no inventory was available. We needed water! The lack of water with no resolution was unacceptable, do you advise we should have remained at Grace Place without any running water? Even worse, Nicole, your attitude and that of several staff members, demonstrating a lack of interest in accommodating guests, is unacceptable. My request is to be compensated for a night without water and the shortage of two rooms after being moved. $135 for one bathroom not working is not acceptable.If you feel that is appropriate, you should multiply the amount in consideration of the entire house not having water. Nicole as a manager of Cabins For You, if you are unwilling to compensate our group for a day of the loss of water affecting 18 people and the relocation to a property with two fewer rooms we will exhaust all options and resources to pursue fair compensation.

On The River • Non-working security system / keypad • Dead bugs on the cushions looking over the backyard. • Several pieces of trim missing in the bathroom allowed you to see to the subfloor. • Deep claw marks on the bathroom door and surrounding trim from a past visitor locking their dog in there while they were out exploring. No doubt Cabins for You charged them for the excess wear but failed to put that money into fixing the damage. • The lights over the bathroom vanity didn’t work. I had to mess with the GFCI outlets and breakers to try to get them working again. Finally got them to come back up but there was a burnt-out bulb. • Moldy caulk around the kitchen sink • Spider webs all over the inside and outside of the screened patio • Finally, NO HOT WATER!

Booked a cabin on 9/21/24. Upon arrival cabin was extremely filthy and smell of mold was horrible my wife which has asthma and breathing issues was immediately set off by the mold. Also saw signs of bed bugs. Was promised a clean cabin upon booking. Took pictures of mold on walls windows and furniture also dirty floors etc. Called # to ask for a different cabin but they refused to move us said there was nothing they could do. We ask for cancelation /refund due to unable to stay in the cabin because of uncleanliness and mold. After having to get a little stearn on the phone. They only refunded a portion of the total. I would think if you didn't come through on delivering a clean stress free cabin as promised in agreement you would refund whole amount. This place is shady to say the least would definitely not use them for any bookings. Usually don't leave negative reviews but these people need shutdown. Poor business dealings. If you don't deliver on your promises you need to be honest and refund money in full. Please don't waste your time and money booking with cabins for you.

Do not trust this company. The cabin we booked was not accessible because of the steep driveway that had many pot holes. They would not put us in a different property and refused to refund our payment. DO NOT TRUST THESE PEOPLE!! PRINCESS WAS NO HELP!

This is the worst company for renting cabins i stayed in one of the cabins last week and it was really outdated nothing like the pictures on the site i called them and they do not care. This is some of the pictures of the cabin when I arrived at the cabin had a pool table on the 2nd floor never got to use it because it was to hot there was no air upstairs and the TV in the main bedroom never worked

This review is specific for a cabin we rented from Cabins For You. We rented Pop A Bear. Although very spacious, this cabin is in desperate need of many updates. Electrical outlets and switch plates are falling off. The carpet is loose and dirty. Floors turned our kids socks black which they did come and mop again. However they expected us to prove it was dirty with a photo. The shower downstairs had visible mold. I can say the bed sheets appeared clean. So that was a plus. The three pools mentioned were a let down. One was completely closed. The other was outdated it was a let down. The kids were bit with bugs when they returned with my husband.

To whom it may concern, My name is Scott Lashley. This letter is simply meant to be a complimentary review of one of the agents that assisted me in my rental reservations at one of the cabins reserved for later this month. I have rented cabins over the years in Gatlinburg through this company and have always had a productive and rewarding experience. In this review I am focusing on the agent that assisted me in the hopes that she would at least be recognized in some capacity for her knowledge, professionalism, and guidance during my rental process. Her name is Amanda. This rental is a BD surprise for a member of a group of my friends and as we know at times surprises do not always work as we plan so my apprehension of making this reservation was already heightened. Ms. Amanda assisted me wonderfully through the process. I was at the time in a temporary financial predicament and even though Ms. Amanda did not know me at all, she took a chance with me for a couple of days until my finances readjusted themselves and I was able to pay the amount required in completion as I had promised her that I would. She did not have to take that chance with me, but she did, and for that I appreciate her efforts immensely. Ms. Amanda also relayed to me any and all discounts, promotions, etc. that would benefit me, possibly save me some money, and help make my rental stay more rewarding and affordable. I purchased each of them, and in doing so it not only benefited myself and my guests during the trip, but also is a positive testament to her employer, Cabins For You, and highlighted the professional, high integrity, highly determined, extremely knowledgeable and compassionate personnel that the company employs. In my opinion Amanda should be recognized as such. It is for personnel like Ms. Amanda, as well as the overall cabin rental experiences that I have enjoyed thus far, that will maintain myself and others as repeat customers. Scott Lashley

Two weeks ago Today we rented a Cabin which Costed $540.00 for 3 Nights accidentally Left a Set of Keys in the Cabin still haven't heard of they found the keys or not which is insane id recommend Renting a Motel at Maples you get a Jacuzzi and all for $140.00 Per Night and they let you know if you Left anything Behind