ByidilReviews of byidil.com

Ordered the black abaya about a month before Eid. Received zero communication after waiting for I think 2 weeks so I had to email and chase them for updates. Only after chasing did they confirm that they will dispatch later. The delivery was from Germany to the UK so I had to pay additional customs charge. The abaya looked pretty but not sure if the quality justifies the price. Its a single layer of mesh with the beads attached so I was constantly worried that my heels might rip the mesh or that the larger beads would fall off. I then ordered a second abaya. I realised a few hours after ordering that I accidentally ordered a duplicate of something and emailed them straight away. I received no response to this email for several days. But a few days later I recieved a delivery notification. I understand that its my fault for accidentally ordering a duplicate but I wish they had better customer service and communication skills. I kind of got the feeling that they deliberately avoided replying to my email about cancelling the duplicate and just proceeded to deliver to get the money. I don't think I would order from them again. The Tiktok images are marketing the product very nice with good lighting but in real life its not quite the same glam look.

I am based in the UK and have been a fan of Idil and her brand for some time, I excitedly placed my order for my Nikkah clearly stating the two peices I ordered, the beige pearl abaya with the White under garment to which I was sent the wrong one, not to mention the customs charge of over £70 that I was never made aware of. When contacting their customer service they had implied I had made the mistake and after showing them the original order they realised it was their error and made no effort to rectify it mearly offering me a discount on my next purchase, CLEARLY I would never be purchasing from this company, they couldn’t get a simple order correct nor did they offer to arrange to have it collected and changed for the correct one. I made them aware this was for my Nikkah which was only a week or so away, no empathy at the fact they had made the error, and caused a soon to be bride such stress, they had failed to even attempt to rectify it and swap it for the correct one, they even expected me to pay an additional customs charge in total just on customs charges that would’ve been £140! You can purchase similar items locally with much better customer service if could give this company 0 I would, when receiving the wrong item the min I picked it up from the box multiple pearls and stones were already coming off, insta pretty maybe but looks very cheap in real life. I hope this helps both soon to be customers and the company in improving their customer service along with their processes, I can see from previous reviews this isn’t an isolated issue and shows poor practise in terms of business and customer service. I have emails from the company along with the order if required

ordered this 22nd April, not received a reply from company nearly been a month and it still hasn’t arrived ! So I ended up attempting to chase again today sender hasn’t paid custom fees so additional £50 to release or return to sender fyi !

Bought one dress for my wife and she loves it!!

i ordered the luxury pearl abaya in black and the detailed sleeved abaya in blue and it arrived within 2 days. they answered all my questions and customer service was very nice. 10/10 recommend and would order again.

I ordered something for my wife and I’m really happy with the purchase. The delivery time was excellent, everything arrived quickly and well packaged. The material feels very high-quality and the craftsmanship is great. The prices could be a little lower, but considering the quality, it’s absolutely reasonable. My wife is very happy and can’t wait to wear her new items for next Eid. Definitely recommend!

I ordered here for the first time and was scared that it doesn’t look the same as in the photos. But it matches the pictures perfectly and fits super well! I’m so happy with these abayas and will definitely buy more!! the delivery ran super smoothly with no problems at all

I received a delivery with a missing item. They told me to return the item I did receive at my own expense and promised a refund. I paid for the return myself, but now they refuse to reimburse me. They kept both my money and the item. I will take legal action once the deadline has passed, as I have all the proof. Do not order here – this is fraud!