Helen
Finally got a refund, but terrible experience with this company
My order never arrived. It took weeks and weeks of back and forth emailing (and posting a negative review) to finally get a full refund. Follow up: Haha, I am just seeing their (untrue) reply to my review years later whilst posting a positive review with another company... Incredible! The item was 100% never delivered to me (the order was meant to be delivered via UPS anyway 803325220909548777) and they indeed refused to issue a refund until after I emailed 12 times and warned them I would post a bad review if they did not issue a refund).
Response from BuyMoldaviteSep 15, 2023
Order was refunded, and product was delivered. https://www.royalmail.com/track-your-item#/tracking-results/XL882867471GB If someone scammed someone here.. It's the customer who scammed the store, AND left a 1-star review, amazing. There's a first time for everything! Enjoy your moldavite! John