Guest U.
I purchased a PHONAK Sphere infinio i90…
I purchased a PHONAK Sphere infinio i90 ultra hearing aid. They have been terrific! however I started having problems with the right one not being able to fully charge, or last longer than 3 hours. I phoned and talked to Mike. He said that I had to send an email to buyhearingaid. I sent one to Mike and Dave on July 31 detailing the problem. I never heard back from them. today is August 19, still no contact. My issue has resolved but I would have liked some insight as to what might have caused the glitch and what to do if it reoccurs. So will I get service if I need it? It doesn't look like it.
Response from BuyhearingaidAug 20, 2026
Hi, I’m sorry you didn’t receive a response. Please email me directly at [email protected] and let me know how I can help. I’ll personally look into this and make sure you receive the support you need.