Ministero Degli A.
Inconvenience, resolved after 9 months.
I bought Hogwarts Legacy and got the key. I installed the game on Steam. And when the game released on the 10th, the key was deactivated, no longer allowing me to access my Steam account. The error told me that the key had expired after 24 hours. I contacted support via email. They didn't answer me. I admit that the experience was unpleasant. But 9 months after this event, they contacted me via email. They apologized, and showed that they were truly sorry and sorry. They offered me a free game, and asked me to give it another chance, to regain my trust, promising that this would never happen again. I appreciated the gesture, even though it took 9 months. With a bit of a bitter taste in my mouth I will give it one last chance, we'll see.
Response from Buy Cheap Play CheapAug 18, 2023
We apologize for the inconvenience you've encountered with the Hogwarts Legacy key you purchased. We understand your frustration regarding the deactivation of the key within 24 hours, which can happen when a game has high demand or features specific protections like Denuvo anti-tamper. Usually, we lift these restrictions within a week, and we also manually lift them upon customer requests. We're sorry if our response was not prompt or if we failed to assist you effectively. Your experience is not reflective of the standard of service we aim to provide. We'd like to make things right for you. If you're open to it, please reach out to us again so we can address the situation. We'd be more than willing to issue a refund for your purchase, and we sincerely apologize for any inconvenience you've faced. Your feedback is crucial to us, and we're working to improve our services and communication. We apologize for the negative impression you've had, and we hope you'll consider giving us another chance to provide you with a better experience. Please contact us, and we'll do our best to assist you promptly and satisfactorily.