Michael C.
You lost the sale because you could not…
You lost the sale because you could not see if the product was in stock for another day
Response from Buy Boat FridgesJul 6, 2026
Dear Michael, Thank you for taking the time to share your feedback. We appreciate all customer feedback and would like to clarify a few points, as some of the information in your review does not accurately reflect what occurred or the level of service we strive to provide at Buy Boat Fridges. Your review states that we "You lost the sale because you could not see if the product was in stock for another day"; however, this appears to contradict the fact that your order was successfully processed, shipped, and delivered. We understand that shipping expectations can be frustrating, but we would like to provide the timeline for clarity. As explained by the two Buy Boat Fridges representatives you spoke with by phone, our inventory is updated in real time, and the item you ordered was confirmed to be in stock at the time your order was placed. They also advised that once a shipment has been collected by UPS, it is under the carrier's control, and we are unable to influence transit times beyond the shipping service selected at checkout. Our records confirm that Order BBF2531 was placed on 30 June 2026 at 11:38 AM with UPS 2nd Day Air shipping. The order was dispatched the same day and was successfully delivered on 2 July 2026, which is consistent with the selected shipping service and confirmed by the UPS tracking information: https://www.ups.com/track?loc=en_US&requester=ST&trackNums=1Z3AV4970297943020/trackdetails We value your business and appreciate the opportunity to address your concerns. We hope this information provides additional context regarding your order and reflects the efforts our team made to ensure prompt processing and shipment. If this clarification addresses your concerns, we would sincerely appreciate your reconsideration of your review so that it more accurately reflects your experience with Buy Boat Fridges. Thank you again for choosing Buy Boat Fridges. Kind regards, BBF Management Team



