BuybeautyReviews of buybeauty.com

Response from BuybeautyNov 25, 2024

Hi Darlene, Unfortunately there was an error in our listing which led to the incorrect product sent as we communicated upon you reaching out. Steps have been taken to fix this error on our end, and a return label was provided to send this item back. Again, we deeply apologize for the inconvenience.

Response from BuybeautyOct 17, 2023

Thank you for taking the time to leave us a review. We apologize that your delivery has been delayed. According to tracking information, your order is expected to arrive 10/17/2023. Please reach out to us at [email protected] if you have any other questions about your order.

Response from BuybeautyMar 8, 2023

We are sorry to hear that your order arrived incomplete. Please check your email to see our customer support message that we sent from [email protected] so we may further assist you. Thank you.

Response from BuybeautyMar 7, 2023

We are sorry to hear that your item arrived damaged. We replied to your email requesting pictures of the damaged package so that we may proceed with a refund. We can send another follow up email from [email protected] to further assist you.

Response from BuybeautyDec 26, 2022

Hi, we apologize that the order was not received. However, the address you provided was insufficient and the carrier wasn't able to deliver it. We did not receive any emails from you regarding this order, but we did issue you a refund. In the future, you can email us at [email protected] for any order issues and we'd be glad to help.

Response from BuybeautySep 28, 2022

Hi, We apologize that you haven't received your order yet. Your package was delivered to a parcel locker on September 19, 2022, 12:33 pm . When this happens, a key to the locker is usually left in your mailbox or somewhere safe around your house. Once you have the key you should go to your local post office and you'll be able to unlock the locker with your package inside. For any other issues, you can always email [email protected] and we'd be glad to help!

Response from BuybeautyAug 17, 2022

Hi Mary, Shipment notifications automatically get sent, as soon as the order ships. We would suggest checking your spam or junk folders in your email, as sometimes the emails will go there. In the future, you can always email us at [email protected] and we'd be glad to help with any order issues. According to your order's tracking number, your order has the estimated delivery date as today, August 17th by 7:00 PM.

Response from BuybeautyAug 2, 2022

Hi Alyssa, All items we sell are 100% authentic and purchased only from reliable sources. Furthermore, all shipments are triple checked upon receipt of goods and inspected to make sure they are in manufacturer condition. However, if you'd like to return the product, please send us an email at [email protected] and we'd be glad to help.