Kathy G.
Bed liner purchase
I purchased a bed liner for my 2022 Ford Ranger on 8/12/2022. I received a call that I missed from someone at Buy Auto Truck Accessories. I sent an email asking if there was something I needed to do different? Received a reply on 8/16 from Bailee. I replied to the questions. Was told they would get my order right out. Received another email that the order had been shipped through Meyer logistics with a tracking number. So I began checking the tracking pretty much daily. On the 19th it showed that the shipping was going to be delayed. I called to enquire was told it was delayed because 1 part of the shipment had not been shipped so the delivery is delayed. I kept checking daily with no changes. On 8/22/2022 it showed Line item 1&2 were received at the Nashville, TN facility. I called was told that due to having a shortage of drivers & one of their drivers fell they are having issues with delayed deliveries. I called Buy Auto they contacted Meyer Logistics and told me basically that with 1 part not shipped it has caused a delay. I called again in a day or 2 to Meyer Logistics telling me Wednesday of this week it will be delivered. The same thing the next week. I finally called Buy Auto and told them if my delivery wasn't at my house by the date that was now showing when I did the tracking of 9/12/2022 I wanted a full refund. I finally later on the 12th received my shipment. So bottom line is I am very much satisfied with the liner. I would have purchased again from Buy Auto but ultimately was told by a person from Buy Auto that they were getting complaints about the shipping taking so long from other customers. I told her if that is the case do something about it. I informed her that I would never make another purchase from them. I don't know about others but when I order something I obviously want it or I wouldn't have ordered it. The company doesn't mind taking your money right away. In my opinion that is the worst customer service ever. I realize the lousy shipping company Meyer Logistics is useless but the company is responsible for the shipping. So if you don't mind waiting at least a month to get what you order from Buy Auto by all means order from them. If you want it sent at a reasonable time order somewhere else.