BuyarearugsReviews of buyarearugs.com

Response from BuyarearugsAug 20, 2026

Hi Lori, we sincerely apologize for your experience. Rug patterns can vary in scale depending on the size of the rug. In this case, the design on the 3' x 4' size is scaled from the larger 7' x 9' images. If the larger rug’s pattern were reproduced at exactly the same scale on a 3' x 4' rug, some of the blue dot details would be approximately the size of a quarter. This is the first time we’ve received this type of feedback, and our team is reviewing how we communicate pattern variations between rug sizes to help make this clearer for customers in the future. Regarding the return costs, we provide free returns when an item is damaged, defective, or does not match the product shown online. For other returns, return shipping and the manufacturer’s restocking fee may apply, as outlined on the product page. We also provide discounted FedEx return labels to help keep those costs as low as possible. We’re sorry again that the rug wasn’t what you expected. Please feel free to reach out to us if you have any additional questions about the return or the product.

Response from BuyarearugsJun 19, 2026

Thank you for your feedback. We're sorry to hear that the rug wasn't the right fit for your space. In this case, the rug ordered was a large 8' x 12' area rug that required LTL freight delivery due to its size and weight. After receiving the rug, you contacted us because you felt the color did not coordinate well with your new couch and wished to return it. The return costs quoted were not a penalty from BuyAreaRugs, but consisted of the actual freight return shipping charges and the manufacturer's restocking fee. Because oversized rugs must be shipped by freight carrier, return transportation costs can be substantial. We also offered to work with you on an exchange, which would have eliminated the manufacturer's restocking fee, leaving only the actual freight costs. We understand that return expenses for large freight-shipped items can be frustrating, and we appreciate your feedback regarding how these costs are communicated. Our goal is always to be transparent about the costs involved while helping customers find a rug they love. Thank you for your business, and we wish you the best with your home furnishing project.