BuyaReviews of buya.com

Response from BuyaAug 27, 2025

Hi Jonas, We’re very sorry to hear about your experience—especially the missing cable and the lack of response at the time. Listings should always reflect the true condition and completeness of an item, and we understand how frustrating it is when that standard isn’t met. While your order was placed some time ago, we’ve made significant improvements since 2020—including stronger enforcement of seller listing accuracy, clearer return handling for misrepresented items, and more responsive customer support. If anyone reading this ever experiences a similar issue, we encourage you to contact us directly at [email protected] so we can help resolve it quickly. Thank you again for your feedback—it continues to help us grow and improve. — The Buya Team

Response from BuyaAug 27, 2025

Hi Julie, We’re very sorry to hear about your experience—especially with delayed shipping and lack of support at the time. That’s incredibly frustrating, and we understand why you were disappointed. This order dates back to 2020, and we want to assure you (and others reading) that Buya.com has made significant improvements since then. We now work exclusively with U.S.-based, independently owned retail partners—no international warehouses—and we’ve strengthened both our customer support and our seller accountability policies. We appreciate your feedback, even years later, as it continues to shape how we improve. If you ever reconsider, we’d love the chance to earn your trust again. — The Buya Team

Response from BuyaAug 27, 2025

Hi Sam, Thanks for the great review! We're so glad you found Buya.com easy to use—and we love that you're making the most of features like “Make Offer” and direct seller contact. We’re proud to give shoppers a more personal, deal-friendly alternative to big marketplaces, and it’s great to hear you enjoyed the experience. Looking forward to helping you score your next great find! — The Buya Team

Response from BuyaAug 27, 2025

Hi Brian, Thanks for your feedback—we completely understand your frustration, especially when you're not getting clear updates after a purchase. Buya.com is a marketplace made up of independently owned retail and pawn shops, but we absolutely do more than just list products—we’re here to help when things don’t go as expected. We’re very sorry you haven’t received a response after multiple attempts. That’s not the level of service we expect from our sellers. Please email us directly at [email protected] with your order number and seller name so we can escalate this immediately and work to resolve it for you. Thank you for giving us the opportunity to improve your experience—we’re here to help. — The Buya Team