BuxferReviews of buxfer.com

The main idea of the app is awesome and it's really handy to track your personal finances, but not when it comes to the technical support. The platform has some glitches, especially with Investment and Budgeting functionality. I reached out to the support 5 weeks ago explaining the nature of the issue and they keep telling me that it's okay and I have just to wait. I am a premium member of the product and I really disappointed by this lack of attention to the problems addressed by the service customers

When it works its great, but when something is wrong - there is no support - only generic customer service replyes. They investment tracking funcitnaly is not wofking from September 24' and instead of pro-active communicaiton and fixes - nothing is improving in this area. Unacceptable for the tool which changres significant $$ monthly and manages very sensitive data. It doesnt build the trust that there is a competent and active team behind it.

Hi All, My experience has been extrememly negative. Buxfer does not sync with bank and when problems are raised with them they say 48 hours response and they ignore and close the request. They'll take your money and ignore you and the issues with the platform - paid an annual fee and strongly regret it. I also have had notifications from my banks of log-ins from India and the US when I'm not using it, which is extremely concerning. So, I just cut my losses after no support and what I consider quite dodgy practice (Waited 3 months and raised probably over 10 tickets without response)—not worth the risk.

I'm interested in a simple bookkeeping program and found Buxfer recommended by PC Mag. I created an account, and connected my banks, but the accounts did not appear. Later it said I had too many accounts and offered a monthly subscription, which I don't want, because I'm not familiar with the service. Now I want to delete my account (not each bank account separately) but there is no option or support available. Very unhappy with Buxfer. Wish I didn't create my account.

In theory, the application looks great, but I can only advise you to stay away from it. Firstly, the synchronisation works only poorly and you constantly have to re-enter your access data, sometimes several times a day. But the main thing is the lousy support, which doesn't really exist. I had a problem with my subscription and all I got from support was the same messages over and over again. It was worded in a very friendly way - but each time it was just "we'll take care of it", after which I heard nothing more from them. In other words, this is another one of those applications that looks great at first glance - but as soon as the first problem arises, you realise that this is not a trustworthy company. And since my money is at stake here, it's out of the question for me. That's why I completely deleted the account (which I had put a lot of work and effort into). Hands off!!! Addendum: At least today they have refunded me all the amounts I paid so far. That's quite something

Spent so much of my time over months to organise the categories of my spend, adding rules etc as it seemed like a great product at the start. It is a really good product, when it works - but the sync system is utterly lousy and unreliable. you could spend hours trying to figure out why something doesnt add up only to realise the sync just didnt download a bunch of transactions. their customer service is absolutely shameful - they cant be bothered. my current sync issue has been up for a couple of months, and their position is 'well we'll let you know when it's fixed'. that's pretty much it. in the meanwhile, they are more than happy to continue charging my subscription fees. what a complete waste of my time this product has been! would give them a score of zero if I could.

Useless software. It would not sync with my credit union. After waiting three days for a response to fix my sync issue I finally deleted my account. Complete waste of time and effort.

Synch system is constantly broken and the customer service is less use than a chocolate teapot. I have been unable to use the system for over 3 months despite them taking a subscription renewal. The courts beckon as I am getting to answers from them. DO NOT SUBSCRIBE TO THIS USELESS PRODUCT.