buttermaidbakery.comReviews of buttermaidbakery.com

Very, Very Peocessed. You can taste the Chemicals !!! After that all you get is TONS OF SUGAR !!!! NASTY !! NEVER AGAIN !!! BETTER OFF BUYING AT THE GROCERY STORE !!! OVERPRICED JUNK !!!! SHAME ON YOU !!!!

I had an issue with delivery. The neighborhood squirrels chewed open the package on my porch. It was a gift that I didn’t know was coming. When I emailed Buttermaid customer service, prepared to pay for another order, I was scolded for not protecting the product and told they would replace it only once as a curtesy- made it clear they thought I was trying to scam them. They confirmed they would send me a tracking notice. They did not send a tracking notice and I came home to find it happened again. Of course I would have looked out for it if I’d known. The product is not worth this hassle. Their customer service is inconsistent- sometimes nice, sometimes rude and you can’t actually talk to anyone at the company only email. This 5th generation family business has gotten too big to care anymore and the quality and attention to detail is gone

Jackie, You have to be kidding me that I have to pay for shipping. That is what has caused this mess and caused me to have to stop doing business with your company. As a disabled person I am astonished at the unprofessional and utter disregard of your company to make this situation right according to both sides. The tracking number is the same as the one used for delivery because I refused delivery at the UPS Store. Contact UPS for a shipping refund, period. I am going to give your company really harsh reviews on every social media platform I can find. I am notifying all my friends who have ordered from you in the past to stop doing business as well. I found a company that offers the same or close to the same items and will start doing business with them or make my own. I REFUSE TO PAY FOR THE SHIPPING ON THESE ITEMS ON DELIVERY AND RETURN. I SUGGEST YOU GET YOUR MONEY FROM UPS. I EXPECT A FULL REFUND OF THE PRICE I PAID, YOU GAVE ME FREE SHIPPING ON PURCHASE. GET YOUR MONEY FROM UPS NOT A DISABLED OSTRACISED CUSTOMER. To further add salt to my wounds from this transaction you made me get a neighbor to drive me to the UPS Store and get the package back to you within 2 days from your e-mail. I really suggest you look at your companies policies and decide to take care of your customers so that this does not happen again. As you can see the delivery attempt was not made until Monday 4/6/2026. I was promised the package on both Friday 4/3/2026 and Saturday 4/4/2026. It was only after the customer service center from UPS was closed on 4-4 2026 that they changed the delivery day until Monday 4/6/2026. I had to go look for the UPS truck delivering in my area and had a long conversation with him regarding my package. He said it was not on his truck and he could do nothing about the situation. This is extremely horrific customer service by both UPS and Buttermaid Bakery. Thanks, Mike

When I placed the order for 4 bakery items, the promise date was Dec. 18, 2025, four days after I placed the order. The order never arrived. I went back in to see what happened and now the delivery date is Dec. 22. I had a party on the 20th. I wanted the items for the party. I wrote the company with no response. How will the bakery items be fresh when they are taking 7 days to arrive. The ship out date was Dec 15. This is not acceptable. I will not be ordering from them again. I will put a dispute in on my credit card since they are not responding to my email inquiry. I suggest you find another bakery that cares about their customer service.

Tried to place an order and my daughters address in Iowa showed up. ( I live in MD where I wanted it shipped.) Couln't change it. Didn't hIt confirm...just abandoned it. NEVER rcd. a response (supposedy from Stacey), so I placed another order the following day. I figured thet were too busy to address emails.. That went through. Lo & behold, I recd two shipment.. One totaled aprox$130 (correct shpt.) & another for appox $150 (wrong shpt.). called them 3 times and they basically blew me off. They claimed Stacey got the first order and changed it on her own volition. Claimed I used "Shop Pay', which i never heard of, nor clicked to activate. I'll prob trash the majoriy of it (kolachi).. I can't afford a total of approx.$250 now, nor would I ever. Greedy company that won't make right on a wrong order! I will pursue this w. my credit card company & the attorney general if need be.