Rickey G.
The purchase was easy but shrinkflation has hit.
The service and ease of buying were fine. But compared to the quality of the wool pad I purchased in 2008 for my trike, which wasn't cheap then, the thickness and quality is just not built into this new one. When I felt the package before I opened it, it felt lite. Seeing it, I was very disappointed. Basically is half the cushion of the original one I had. My expectations were higher. Clarification on this review. The one I purchased before I did not purchase from this company. It has been to many years and I cannot remember which company I bought it from nor the brand. I do owe Peter Hemmerick a kudos for calling me and asking about my review and why I was dissatisfied. When I explained he did say that customers satisfaction is his top priority and invited me to at least ride a while using the pad and if I found it not to be what I want, that I could send it back and he would give me a refund. That was very considerate and showed the company does care. For customer concern. I give 5 stars.
Response from Butt BufferSep 7, 2026
Thanks for the update. I'm sure once you've put some miles on it, it's going to live up to your expectations.



