Mr S.
Kotor to Dubrovnik 3/6/26.Bus departure…
Kotor to Dubrovnik 3/6/26.Bus departure delayed 3 hours, then arrival delayed 4/5 hours due to driver being stopped/fined for speeding. Rude driver, no explanation from company, no apology. Non of which is ticket4me's fault. However, when i contacted them they told me their own terms/conditions do not allow any compensation from themselves. Ie, they purchase your tickets from companies and you have no information on which company before purchase. Why? After asking, they then gave a link to this bus company Jadran Ekpres. When I research them (in 20 seconds on Ai) I discover this bus company have a dreadful reputation for service, delays, and disgusting driver behaviour. Zero warning from ticket4me on this, which I hope they will now do in the future. I would never re-use this company or the bus service. You make your own choice, but best use an honest company that care for their customers.
Response from Busticket4Jun 11, 2026
Dear Mr Smith, First of all, we are sorry for the problem you encountered, and we truly appreciate your feedback! As we informed you via email, busticket4.me is not a carrier company, but a "virtual bus station" i.e. a portal for selling tickets online. Drivers are not our employees and unfortunately we cannot influence their behavior, nor are we able to refund money to clients due to dissatisfaction due to the driver's behavior or delays, which are quite common in the Balkan region during the summer season due to increased traffic congestion. Certainly, we hope that your comment will raise awareness among carriers regarding the treatment that passengers should receive. All the best! BusTicket4.me