YouGovReviews of business.yougov.com

I had been completing YouGov surveys since 2019. I had accumulated roughly 15,000 points on my account. Earlier this year I realised that I was no longer receiving surveys. I tried to log in to my account and also tried 'forgot password', neither of which worked. It seems that my account (along with my points) has simply been deleted by YouGov. I have used their customer service web form three times but had no response from them. I don't feel at all happy about this.

Absolutely crap no code sent then trying again code sent after 15 minutes then it froze

I have contacted YouGov Customer Support multiple times and have yet to receive any response. After several attempts to get help, it’s extremely frustrating that no one has gotten back to me. The lack of communication has been very disappointing.

This is the second time I have tried to redeem my points for amazon Gift card and twice received bogus invalid claim codes. Quite a statement . . You Gov.

Me han cerrado la cuenta sin autorizar nada. No me dejan volver a acceder y les escribo y no contestan

Initially, I couldn't get login codes; I emailed support, but they didn't respond. I then attempted 'forgot password' but still got no codes, so I sent more emails and received no replies.

They've turned into a scam! I've been emailing for months and not gotten a single response beyond the automated one that says they'll get back to me. It started with not being able to receive the login codes, and I emailed support but didn't hear back. Then I tried forgot password and still no codes so I emailed some more and didn't hear back. I've tested my email both incoming and outgoing and spam and there's no issues on my end. I know for a fact I had over 67K points on that app (I have a screenshot that even shows the date!). But I tried today (July 12,2025) and it says my email is not even registered anymore. How can they just delete someone's account and forfeit your points like that? It wasn't a dormant account because I last played in March right before the issue started with receiving codes (I have a screenshot of the March date and emails with the dates of when I started trying to reach customer support). If YouGov doesn't want to pay out then just get rid of the whole thing. Don't scam participants!

Having been with you gov for many years , I have to say you are treating your people with total lack of respect , reading the many reviews on this site , after umpteen emails and trust pilot reviews I still cannot get into my acct and you don’t seem to want to reply to any of us , I have done the work , gained points and you have completely blanked everyone . Shame on you , so many people conned