FacebookReviews of business.facebook.com

One star is too much for this scamming company. One can only hope it closes down. As for Mark, what a crook he is!

Extremely frustrating experience with Meta Ads, poor support and still waiting for our refund of the remaining funds My experience with Meta Ads has been extremely disappointing and frustrating. What should have been straightforward advertising campaigns and promotions for our legitimate real estate business turned into a long and unnecessary process of technical, verification, and account-related problems. We simply wanted to run advertising campaigns and promote property listings for our business. Instead, we encountered repeated issues with the Promote and advertising features, despite having funds available, as well as problems with business verification, beneficiary and payer information, and the advertising account setup. We provided the requested company documentation and followed the suggested procedures. Despite this, the process remained unclear, with repeated issues and no clear explanation of what was actually preventing or restricting us from advertising. After dealing with these ongoing problems and the lack of effective support, we ultimately decided to close the advertising accounts ourselves. However, we are still waiting for the refund of the remaining funds. The biggest problem throughout this experience has been the lack of effective customer support. When a legitimate business is trying to resolve account, verification, and advertising issues, there should be a straightforward way to speak with someone who can actually investigate the situation and provide a clear solution. Instead, you are largely left dealing with automated systems, help pages, and unclear support processes. I understand that Meta needs security, verification, and advertising policies. However, legitimate businesses should not have to spend countless hours trying to resolve basic account issues, especially when their money is involved. After this experience, we are seriously reconsidering whether we want to invest any further money into Meta advertising. The time, frustration, and lack of reliable support have completely outweighed the potential benefits of the platform. For a company of Meta’s size, I expected a much more professional, reliable, and business-friendly support experience.

I AM ABSOLUTELY FURIOUS WITH META!!! We relocated to Tashkent, Uzbekistan and tried to launch a completely legitimate advertising campaign for a local photography business. What should have been a simple process turned into DAYS of fighting Meta’s broken verification and support systems!!! Our ad account Gertner photo is ACTIVE. A valid Visa payment method is attached. There are NO policy violations. The campaign is ready to publish. And Meta still blocks publishing with ERROR #3858013, demanding phone verification that simply DOES NOT WORK!!! We tested TWO different active Uzbekistan Ucell numbers: - +998 50 *** 34 59 - +998 93 *** ** ** Normal SMS works. Normal calls work. OTP codes from other services work. META SMS DOES NOT ARRIVE!!! META AUTOMATED CALLS DO NOT ARRIVE!!! WhatsApp verification also failed to send SMS or place a call on both numbers. We contacted the mobile carrier. We checked network settings. We disabled call forwarding. We tested 3G. We checked filtering. I EVEN SPENT AN EXTRA 45,000 UZS BUYING A SECOND PHONE NUMBER JUST TO TROUBLESHOOT META’S BROKEN VERIFICATION SYSTEM!!! Then Meta’s own support assistant detected an Access Block [Cybersecurity]. I enabled 2FA. I waited more than 24 hours exactly as instructed. I made no verification attempts during the cooldown. THE BLOCK REMAINED!!! Then Meta sent me to Account Quality. NO REVIEW BUTTON!!! Then Support Inbox. NO CONTACT SUPPORT OPTION!!! Then “direct support links”. ONE RETURNED NOT FOUND!!! ANOTHER RETURNED THIS PAGE ISN’T AVAILABLE!!! Then the assistant kept sending me THE SAME BROKEN LINKS AGAIN!!! Then I was told to verify my identity with a government-issued ID. I submitted my passport. IDENTITY VERIFICATION PASSED!!! And guess what? ERROR #3858013 STILL REMAINS. SMS STILL DOES NOT ARRIVE. Meta’s own assistant now admits: - Identity verification: PASSED - Ad account: ACTIVE - Technical error: CONFIRMED - Human support: UNAVAILABLE - Working self-service resolution: NONE THIS IS INSANE!!! Meta is literally preventing a legitimate business from PAYING THEM FOR ADVERTISING because their own verification system is broken, while also providing NO WORKING WAY TO CONTACT A HUMAN!!! I have wasted days on this. I have wasted money on this. I have followed every instruction they gave me. I have been sent through broken menus, dead links, contradictory account structures and endless automated support loops. THIS IS ONE OF THE WORST SUPPORT EXPERIENCES I HAVE EVER HAD!!! A company the size of Meta should not have a system where: THEIR SYSTEM FAILS → THEIR BOT CONFIRMS THE FAILURE → THEIR SUPPORT LINKS DO NOT WORK → HUMAN SUPPORT IS UNAVAILABLE → THE CUSTOMER IS TOLD TO JUST WAIT!!! Completely unacceptable. Error: #3858013 Business: Gertner photo Location: Tashkent, Uzbekistan Meta, FIX YOUR VERIFICATION SYSTEM AND GIVE ADVERTISERS ACCESS TO REAL HUMAN SUPPORT!!!

How have they not fixed this mess of an experience?? It is unacceptable for the amount of dollars spent marketing through Facebook business that the user experience is this bad. Basic things are impossible to find. You end up in never ending loops trying to do something as simple as remove administrators from an account. I absolutely dread using it, and as the CMO of a company, I am forced to. That is literally the only reason anyone ever uses it, because we have to. This needs to be redone completely. Facebook stop bringing out features and focus on fixing the most frustrating part of working on your platform.

Un’esperienza talmente frustrante che, a un certo punto, ti viene spontaneo chiederti se sia più semplice gestire un’azienda o lanciare il telefono dalla finestra. Meta Business Suite riesce nell’impresa di rendere complicate anche le cose che dovrebbero essere semplicissime. Ogni volta che la apro penso: “Dai, oggi magari funziona”. Spoiler: no. Tra caricamenti eterni, funzioni che sembrano nascoste apposta e momenti in cui il telefono rischia seriamente di fare un volo dal balcone, l’unica cosa che funziona perfettamente è la capacità dell’app di farmi perdere la pazienza. Una stella perché zero non si può mettere e forse è meglio così, almeno il telefono è salvo

I run a small e-commerce business. On August 21, 2026, an unauthorized person took over my Meta Business Manager and removed my admin access to my Facebook Page. Since then I've been passed between at least 6 different support agents across 4 separate case numbers, misidentified as the previous business owner in nearly every reply despite repeated corrections, given a scheduled phone call that ended with "nothing can be done," and had a case closed for "no response" even though I had replied. To make things worse, a scammer somehow obtained my private case number and tried to extort payment from me by pretending they could fix the issue. I reported it to Meta and filed an FTC complaint. I ultimately had to build an entirely new Business Manager and Page from scratch just to keep my business running, because Meta's own recovery process led nowhere after weeks of trying. If you depend on this platform for your livelihood, know that if something goes wrong, there is effectively no reliable path to real help.

account locked says the only option to unlock is to log on from trusted device. all devices say the same. great job

Non so chi abbia inventato il business manager di Meta: è una delle creazioni peggiori in assoluto, difficilissima da capire e da gestire, costosa, inutile nonostante l'uso dell'intelligenza artificiale. Le pubblicità arrivano a target che non c'entrano nulla con gli argomenti trattati. Per capire come funziona, poi, ci vorrebbe un corso di laurea. Peggio di così non si poteva realizzarla