FacebookReviews of business.facebook.com

We have been trying to complete legitimate business verification for a UAE business and a WhatsApp integration for over a month. After uploading the business license and clicking Next, the form freezes on an endless loading screen. Two support cases remained “Under review,” but Meta emailed that the case was permanently closed for inactivity even though we had replied with recordings. Case controls then opened blank panels. Today the direct Contact Support tool misrouted an explicitly labeled Business Verification failure to paid Meta Verified and domain-verification articles, with no way to open a new case or contact an agent. No owner, no timeline, no resolution. This is the worst business support experience I have encountered: both a critical workflow and its support path fail. I will gladly update this review when Meta assigns a human owner and resolves the issue.

Absolute crapshow. Their stupid business suite won't let me edit an older event boost that I want to cancel, in order to save $50. Their AI says I have to log in to the Ads Manager, at which point that boosted event isn't even listed, so I can't cancel it. Their AI can't find the event. Their AI can't cancel the event. Their AI can't pause all my ads, so that I can manually activate which one I want. Their AI can't connect me to a live rep right now. Their AI can't open a ticket for a live rep to get back to me in the future. Their AI can't refund me the money I'm about to lose on that ad. Great job, Meta. You replaced every $15/hour call center rep to piss off every single customer you have, just to save a penny. Your customer service department could not be more useless.

When opening a "Support Case" on the Meta Business Suite, the advertised response time for the live chat is 5–10 minutes, but in reality, it takes between 5 and 7 hours for an agent to join the conversation. When the agent finally comes online—sometimes in the middle of the night (when the user is obviously no longer online)—they ask a couple of questions to which they already know the answers, and which have no relevance to the issue at hand. After a few minutes without a reply, they leave the conversation and close the ticket without providing any assistance whatsoever. The level of incompetence in customer service is staggering for a company of this scale—especially for a service aimed at professionals. Frankly, it is hard to attribute such incompetence solely to a lack of training on the part of the agents; reaching this level requires a dose of malice and laziness, as well as a great deal of bad faith.

Toda la responsabilidad de que desde whtsapp que es la app oficial y no uso otra me hayan restringido es cien por cien de ustedes, secuestraron datos de leads que nacen en anucios pagos en Facebook, porque el algoritmo de wa lo toma como algo irregular y NO LO ES. No usamos bots ni tampoco invadimos la privacidad del usuario PORQUE PARA ELLO TENEMOS EL LLAMADO A LA ACCION EN EL PROPIO ANUNCIO AL MISMO NUMERO QUE LUEGO USTEDES SE SIENTEN CON TOTAL IMPUNIDAD PARA RESTRIGIR. Estan restringiendo el numero que desde su tablero de anuncios me piden que vincule y ahora que hago con toda esa gente que esta prguntando A TRAVES DEL BOTON D WA que ustedes exigen que vincule pero luego restringen Han secuestrado informacion por la cual he pagado, desde Facebook y a las personas que tambien desde este lado deben atender cliente por cliente, quien me devuelve ese dinero? ylo peor QUIEN NOS DEVUELVE LA REPUTACION? La semana pasada pase porlo mismo con otro numero de telefono, 24 horas INACTIVO CON COSTOS PARA EL NEGOCIO COMO EL LUCRO CESANTE Haganse cargo, ayer en una llamada telefonica le explique a una asistente humana lo que nos hacen que por favor se detengan a mirar que las realidades globales y las necesidades no son iguales para todos, de ningun modo los anuncios de Facebook son los mejores, pero se adaptan todavia hoy a empresas muy pequeñas casi familiares como la nuestra. Todo volvio a CERO HOY

Do not do anything with Facebook ads, or adjoining sites on Facebook, they are all a scam and will not help recover money or stop them from defrauding customers

I can only give one because I cant give 0 or less. I have an online shop with an instagram joint account. I had ongoing ads from June 2025. I turned these off from the instagram professional dashboard and due to a synchronization error ( meta admitting on the chat) I kep being charged which added up to EXTRA 6K over 6 months. I am small business owner with a family, i reported this, they kept asking me to do thing and wasting over 30 hours of calls chats and administrations and giving them details of all the 20 campaigns and screenshots and what not. Continuosly telling me to wait and wait and after 3 months... the lady on the chat told me YOU HAVE TO MANUALLY TURN THEM OFF, i told her I DID, then she tells me something else, and it kepts going for an hour... to her disappointment I DID ALL THESE THINGS.... but finally.... finally.... she found a loop.... a way to show a screenshot of the day showing that i turned the ads off on those days which are not showing on the instagram ads profile... this was not possible as these were removed since the error happened... i have screen shots showing that my ad was currently showing as sponsored and it is off from my end ( this is on a chat ) they never told me to show the screenshot at the time, they kept asking me for lots of data which i gathered. I even sent instant screenshots of followers asking for offers and products which were showing as sponsored, I specifically told them "look people are still asking for this and it is not even on my website any more". They kept playing and looping around with words. These people deserve hell. they will get it now or later. I showed screenshots to the one assisting me today she kept going, that the only way is to get proof that she literally stated "thats the thing you cannot get it so we cannot go further"

Truly the worst possible customer "service" possible. How on earth this company has any business is beyond me, the contempt with which they treat their paying customers. If you want to be restricted within minutes of applying for an account for no reason and no support, this is the business for you.

I wish I could give no stars. I do not understand how a tech billionaire owns this rubbish. I am literally (yes literally) pulling my hair out going round in circles. I cannot connect my business Instagram to Facebook page because the Business Portfolio was set at some point by some person, because Facebook decided to do that after everyone had set up Facebook pages and then a person leaves the business and you then have no access to something they didn’t even know they had . I also cannot reset my password. All actually really simple things. I have 2-factor authentication set up I have a recovery email set up I have WhatsApp recovery set up… still doesn’t work!