FacebookReviews of business.facebook.com

The worst customer service, I use this for my Ecommerce and they are not solving any issues recently!!!

In Dec 21, my Facebook account is hacked and £16,262.12 unauthorised advertising spending was created. Although Facebook confirmed in writing that the account is compromised and the unauthorised spending was returned on 18th of January , they never processed the refund in real! 6 months passed and they still telling me to wait. I only hear "rest assured, internal team is working on the case". They cannot give a specific timeframe. 6 months passed! CASE ID : 445914607035110

We have been unable to change the payment card on our business account, through which we spend £10k+ per annum. Despite speaking with the Facebook bot, the Concierge Service, and then three real humans, including one who professed to being our account manager, we're now four months in and nobody can fix the issue (or even take ownership for it). Disappointing and it is now affecting our business.

I work with internet sales, I read all facebook guidelines so I don't have to go through unnecessary blocks, I advertise products within a total policy in favor of facebook, and even then I can't advertise with so much blockingI want to be able to work peacefully, I'm sure that if they review the analysis I've already asked, they'll release my ad pages.

As has been stated by many on this thread the Meta organization is a pariah with respect to eCommerce. Hopefully, Mr. Elon Musk and others of like mind will go after monopolies such as Meta which are nothing other than Marxist criminal enterprises.

I see that very few people are happy with this company. Meta as it is now called is the worst company I have ever had to deal with. They make their ads payments arrangement very complicated and it is impossible to contact anyone personally . I will find another way of advertising my business. When a business is regularly taking your money they should be very easy to contact. The trouble is they simply do not care

facebook are total scumbags. They cause problems and have made it impossible to contact them to solve those problems. They will ban your acocunt for the most ridiculous reasons, yet will allow other people to be incredible offensive, racist, prejudice etc. They will even ban you for simply responding to abuse from someone else, yet that other person remains unbanned and their nasty comments online.

Don't waste you money on this, completely stupid system.