FacebookReviews of business.facebook.com

the worst customer service ever !

Facebook Ads account suspended for no reason...

Facebook customer service is appalling. I have reported an issue with a Facebook page many times, sent dozens of emails and messaged on chat to be ignored and not to be even acknowledged. This kind of treatment is appalling. My Facebook pages dissapeared overnight without a trace. I have not closed the page so do not understand what is going on! I have reported this technical issue on multiple occasions to not even get a response. This is not how you treat your customers. Would someone please at least acknowledge my reports and emails and rectify the issue.

Every time I've had an issue it hasn't been able to be resolved. This goes for ads previously and WA business. I will change this away from 1 star if this simple BUG on Meta's side is fixed in the next couple of days.

Catastrophic Support

They keep banning my ad account and never give a reason why. Contacting support gets you nowhere and you’re stuck not being able to advertise your business for weeks on end. Apparently there is some “specific department” that is able to derestrict your account but the support you are able to contact has no connection with this department and can’t get you in touch with them.

Just a Petrie dish for FRAUD I’ve had been using Facebook for a very long time and also using there Marketplace successfully up till a month ago when Facebook suggested I used a platform called STRIPE to reach out to buyers and also provide couriering items I sell. In a nut shell, STRIPE accounts are obviously easy to set up by fraudsters using stolen credit cards, debit cards and it’s evident STRIPE accounts are easy to hack by Fraudulent individuals. STRIPE will not release any funds to new customers until you can prove via Facebook, with a tracking number, that you have posted the item your selling. Once you do this STRIPE will process the payment, but being a new customer it takes 10 days. So STRIPE sits on the funds for 10 days and possibly more so you would of thought they would have picked up the fact that the account or card used was fraudulent…. Apparently not… and Facebook aren’t interested either. Even when you want to protect others from Fraudulent users by reporting the Facebook user! Facebook Meta is just run by criminals for criminals.

World's most greedy company I have ever seen in my life. They're not serious about their users. I'm a full-time Facebook advertiser, but without doing any fault, they restricted me from advertising. In their system, in every setting and option, there're some bugs and problems.