C.A G.
Highly Troubling Ongoing Experience - RUN
I am reaching out to express my concerns regarding my recent experience with this company and to request the return of my business investment due to the issues outlined below. 1. Delay in Account Assignment It took over a week for my account to be assigned to an Account Manager. This delay significantly impacted the progress of my eCommerce account setup and left me feeling uncertain about the process. 2. Lack of Timeline or Clear Steps I specifically requested a detailed timeline of events to guide the setup of my eCommerce account. Unfortunately, no such information was provided, leaving me without a clear understanding of what to expect. 3. Disorganization and Communication Issues The overall disorganization during the onboarding process has been disappointing. The communication has been inconsistent, and the lack of clear, positive feedback has only added to my concerns. No reply to any emails or phone calls to address this matter. 4. Unanticipated Hidden Fees I was not informed of several additional fees until after signing up. This lack of transparency has further eroded my confidence in the partnership. Given these challenges, I believe the best course of action is to terminate our agreement and request a full refund of my investment. The issues mentioned above are not only barriers to achieving my business goals but also reflect a misalignment between the expectations set during your onboarding process and my actual experience. Please let me know the necessary steps to initiate the refund process. I hope we can resolve this matter promptly and amicably.